Bates Street Lock & Safe
Ferry, St Louis, MO

Bates Street Lock & Safe Reviews

4.4 stars based on 53 reviews

Featured Comments:

• s

  scott arnett

  5.0

  My sister came to town and needed a large number of keys made. They did so in about 15 minutes (maybe less). And didn’t make keys she didn’t need though she thought she did. The organized all keys and told us what she needed. Fast inexpensive and saved us money. Great guys all of them!!!!!!

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  Response from the owner

  Hi Scott, thank you for taking the time to leave us this review. We are glad you are happy with our key duplication services! Please keep us in mind for all future lock and key needs!

• C

  C K

  1.0

  Came out to make a key for my friend's Volvo. Took them 3 and a 1/2 hours. The next day the car doesn't start. Come to find out the car needed a transponder key, Which they apparently couldn't make. So we had to take the keyback to the locksmith store.. He had to wait around so they could figure out how to put the money back on the card it came from. What a waste of time in such a hassle! I wouldn't recommend these guys if they were the last place on Earth to get a key made.

• L

  L.A. Maclin

  1.0

  Generally when you walk into a place of business, it's very common for an employee of some sort to greet, welcome or just say hello when you walk in. Not this place. In fact pending on your (Let's just say look) determines the kind of tone & overall service you might get. Had it not been for the fact that I had another customer before me with different (Let's just say look) getting kind & friendly service, I wouldn't have anything to compare these two very drastically different forms of service. Lastly, I wasn't even acknowledged until the other customer was gone. I personally find this to be extremely weird or rude behavior. There's another word for it, but I'm drawing a blank. Customer service should still be a thing even if you don't look like the customer before me or the employees. I'm just saying... 🦉

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