Tri-County Locksmiths, Inc.
Pine, Goleta, CA

Tri-County Locksmiths, Inc. Reviews

3.7 stars based on 75 reviews

Featured Comments:

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  Mary K.

  5.0

  A HUGE thank you to the technician that assisted me with a new car fob key after the old one abruptly stopped working. Honestly, I thought it was just the battery, but after replacing it, the key continued not to work. The awesome technician explained how it can happen. I was impressed by his knowledge, skill, speed and professionalism. I feel bad for those that have had not so positive experiences, but my experience was so positive and as long as I live in this area, they’re my go to professionals for any key-related service needs. Thanks again!!

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  Matt Budgell

  5.0

  Hector was fantastic, and so was the team who assisted putting the appointment together. He showed up about 10 minutes early, and finished the job with excellence within 15 minutes. 2 new keys to my ‘88 Clubwagon before my tea was cool enough to drink. Hoping I don’t ever need to make new keys again, but I highly recommend Tri-County for anyone who needs a locksmith service. Thanks Hector and the team, much aloha!

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  Mack Fixler

  1.0

  I called out tri county lock to pick and remove two basic barrel locks. The man over the phone explained that it would be $75 to come out and $50 for each half hour of labor. He told me that the tech they would send out would be a professional and be able to get the job done pretty quickly. Unfortunately, I was unable to be there when the work took place, but I trusted them to do the job completely. My girlfriend supervised the work and was unaware of the complete job that needed to be done. The locksmith came out and immediately insisted on drilling out the locks. Not ideal, but totally fine. He drills the first lock out in a matter of minutes, very impressive. However, lock number 2, which was IDENTICAL to the first lock stumped him. He spent approximately 45 minutes attempting to drill that lock out. In the end, he gave up, and tried to show my girlfriend that he couldn’t get the lock off. My girlfriend then attempted to open the machine, and it came right apart. This super experienced technician spent nearly an hour trying to drill out an already compromised lock. Immediately after my girlfriend got the machine open for him, he handed her a bill for $195 which was more than what we were originally quoted. She paid the invoice, because we had to meet with someone across town. When I got home to inspect the work, I noticed that they didn’t even remove the locks. They didn’t clean up. Personally, I think the guy was embarrassed by what a bad job he did and wanted to get out of there because there was no reason why that job should have taken so long. You should check out the pictures of what they left me with. I attempted to reach out to them to rectify it that same day. The guy on the phone was incredibly rude but then assured me someone would come out to fix it the next day. He then confirmed again with me the next morning that someone would come out. Later in the day, I discover additional damage caused by the debris left from the job they didn’t finish. I attempt to call tri county back and the guy had a tantrum like meltdown where he kept speaking over me and putting words in my mouth and trying to rush me off the phone. At one point he even made the comment of “Let my guy come out and then you can complain” and just kept repeating himself so I couldn’t talk. Despite him acting like a 4 year old, he says he will personally come out to my house to inspect the work that day. I thank him for doing so. I wish this story has a happy ending, but unfortunately he ghosted me. He never called me back and never came to inspect the work like he said he would. I’m beyond disappointed with the work they did. I was overcharged, and they didn’t even do the job they were hired to do. You would think for the amount I paid, they would have an ounce of professionalism… Make this right and I will change my review.

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