Tow Monkey
Lake, Trussville, AL

Tow Monkey Reviews

4.3 stars based on 81 reviews

Featured Comments:

• M

  Michelle Tyler

  1.0

  This towing company is absolutely garbage! They “impounded” my vehicle after my soon to be ex husband called them to have it removed from our home after he assaulted me and I left the home to go to work. They did not ask for proof of ownership of vehicle nor did they get a ID from the person whom signed their paperwork. Person that signed for the car to actually be impounded was not my husband. It was someone he had sign it so Tow Monkey did not even see who signed the “impounded” paperwork. I found the vehicle because I knew what tow company the hubby would use. They admitted to having the vehicle and told me it would cost $355 for an impoundment charge. They towed the vehicle from Pinson to Argo. I offered to pay for the price of towing, they refused. Wanted all $355. I paid it to get my vehicle out because from the looks of his yard, my car was by far the best vehicle on their lot. I plan to retain a lawyer and get this matter handled. But for future customers, I think it should be made aware that this place is crooked and it is best to do business with another towing agency.

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  Response from the owner

  Thank you for your review. While we are sympathetic with your family situation we have a job to do and have to charge fees to pay our employees. Having your car impounded wether by police or private property impound can be a confusing and frustrating situation. While we understand that most people do not understand how impoundment works. We strive to explain the process clearly so that the process is smooth as possible. However, when direct threats are made by the vehicle owner. That breaks down the communication process rather quickly. We are glad that you went to seek advice from the City Police and Sheriff's office and found out that our company was not wrong. We are also glad that you did come back and retrieve you vehicle as storage fees add up quickly. We hope that you never have to go through this situation again, but if you do. You will have better knowledge than you did today. If you feel like you would to talk to us further about this situation. Do not hesitate to call us.

• B

  Bright Bubble

  5.0

  I had my car towed from an accident I had today. The bad review this woman left about this company today is hilarious due to the fact she was acting an absolute fool and unreasonable. If you do the right thing, your car will not be impounded. I recommend this place for all of your towing needs. They have great rates and are very wholesome people. The owner, Byran is a stand up guy and will take care of anyone, anytime, anywhere. Great company and small business.

• K

  Katie Absher

  5.0

  Great service and very friendly.Had me off the side of the road quickly and didn't cost an arm and a leg like a lot of other places nearby

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