Top Gear Locksmith Dallas
Bendwood, Dallas, TX

Top Gear Locksmith Dallas Reviews

4.4 stars based on 67 reviews

Featured Comments:

• M

  Michael Delima

  1.0

  Do not use them. Shady as can be.. it was obvious from the moment I opened the door. This guy was radiating bad juju. But to begin. After arriving 2 and half hours late after telling me he would be there in 20-30 minutes 3 times with zero apologies. His assessment was that it would be "at least $700" to rekey 4 doors. He said I have the hardest locks in the business.... (they were standard kwikset deadbolts from home depot) Option 2 was he can replace all my locks with easier locks to rekey an make them uniform for $429. I said since my home warranty is going to reimburse me, I want to check with them and make sure they will cover $429. I requested to leave me with the quote and I would follow up. He was clearly upset by that and said "fine, but it's going to be a $50 service fee". I said absolutely not. He ended it with "fine" and walked away refusing to leave a quote. 30 minutes after the technician left, I get a call from their office asking me if I still want service... what a joke.

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  Response from the owner

  We extremely lament your bad experience. We are absolutely committed to 100% customer satisfaction and sincerely hope you will allow us to prove it to you in the future.

• P

  Public Eye District

  1.0

  Would not recommend to anyone. They will charge you whatever price they want to onsite. They have no formula or way of estimating how much it will cost for the service, even if they aren’t successful in helping you they will still charge you. They dont tell you an estimate of the cost or a quote even if you pay them to come out &look at it first. They also involve the time spent as part of their fee, not just the service itself. So if they feel like taking their time, youll be paying 8 hours for something that couldve possibly taken 2 hours.

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  Response from the owner

  We're sorry to hear you had a bad experience. Your feedback is highly appreciated and will help us to improve our ability to serve you and future customers. Thank you for bringing this to our attention! We truly hope that you would allow us to fulfill your expectations in the future.

• L

  Lila Morrison

  5.0

  Very Good Service !!! I was having problems getting somebody who could even make keys to my car. Locksmith was fast and very professional. He had all the tools and I was back on the road in 20 minutes after he arrived. I was very pleased with the service and would not hesitate to use them in the future

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  Response from the owner

  Thank you for your honest review.

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