Southwest Lock & Key
Main, Neosho, MO

Southwest Lock & Key Reviews

3.9 stars based on 30 reviews

Featured Comments:

• m

  marshall wood

  1.0

  The only company stupid enough to let their employees drive the company van and nearly cause an accident due to road rage. I was pulling out into traffic tonight with my family in the car, their company van came up behind me well above the speed limit, laid on the horn, and tailgated me in the right hand lane until they sped up and went around us. Seems like other reviewers have mentioned someone rude and aggressive. I’d be careful who you have working for you. The last thing I would want is some angry person helping a family member of mine in any situation Southwest lock and key could fix.

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  Response from the owner

  Hello Marshall Wood. We want to apologize that you had this experience. We never want these kinds of issues to happen. We will review the recordings in all vehicles and counsel and or reprimand the driver. Thanks for taking a few minutes of your time to leave us this review.

• J

  Jed Skaggs

  5.0

  Very good experience. JB's expertise and attention to customer needs is top notch. Had a difficult BMW remote. Southwest was much cheaper than the dealer and came to us instead of us having to drive an hour to the dealer!

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  Response from the owner

  Hello Jed Skaggs. Thank you for taking a minute to leave us a positive review. Your situation is one where we can shine. We specialize in Automotive Keys and do jobs that others turn away. It was our pleasure to help you. Have a great day.

• M

  Mike Ruark

  1.0

  Poor service late on letting me know Friday at the end of the day that he wasn't able to get to it when I got a hold of him early that day! So pretty much had me either pay a service after hours to get it done by the weekend or wait until his van got fixed and then he can get to me! 4 days later I call him he says he ain't going to be able to get to me! Do not need his business sorry I'll move elsewhere even if I have to move out of neosho which is not good because I believe in a strong economic development in neosho as well as Granby!

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  Response from the owner

  Hello Mike Ruark. Thank you for leaving us a review. Please accept our apologizes. We strive to do our best and we are always trying to improve. We will take your review under consideration. Thanks again.

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