Shorty Wallin Lock &Security
Woodland, Hampton, VA

Shorty Wallin Lock &Security Reviews

4.5 stars based on 48 reviews

Featured Comments:

• B

  Brian B

  5.0

  They were able to get my key and fob programmed way cheaper than a dealership! Excellent work and friendly!

• C

  Christine Gromek

  1.0

  I could not get an appointment for 3 weeks. Then on the date of the appointment, scheduled at noon, I called at 1 PM to inquire when the tech was due to show up. I was told there was no time on the schedule for the appointment. He may be able to show up later that afternoon. I told them to forget it as I wasted enough time (and money as I took off work) waiting. No phone call 24 hours to confirm or even that morning when they sent out their techs. I wouldn't recommend them to anyone.

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  Response from the owner

  I apologize for the inconvenience to your schedule today. We had the appointment set for this afternoon with no specific time attached to it, and we could have made it to you around 2:00. I understand the frustration, but we are actively looking for additional technicians to fill vacancies in staffing to help eliminate the long scheduling requirements. Please let us know if you need us in the future, and I will try to make things a little more convenient for you. -Michael Wallin

• V

  VesselK'sJourney _

  5.0

  I did business with this company yesterday, and ironically... even though things didn't work out quite as planned, I am so glad that I chose this company. Rarely have I ever had the pleasure of having such a wonderful service experience as I did yesterday. I felt like I had stepped back in time... when businesses prided themselves on superior, impeccable customer service.. while providing an inviting atmosphere, as if you could be sitting at their table sharing a meal with them. This company espouses real, Christian values, and they are honest and fair.

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  Response from the owner

  Thank you for the review. I wish things could have gone smoother with the service, but sometimes things just do not work right. However, we got through it together, and I also had the privaledge of meeting another great family in this community. Thank you for your patience.

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