Safe Home Lock & Key
Broadway, Boise, ID

Safe Home Lock & Key Reviews

4.4 stars based on 72 reviews

Featured Comments:

• J

  Jonathon Wolf

  1.0

  It’s been about a year and a half since I had service by Safe Home Lock & Key, however, the experience was so miserable that we felt compelled to write a review to warn others. My wife and I had a safe that was purchased several years ago online that never worked properly and wouldn’t open reliably. We were directed to Safe Home Lock & Key by the safe manufacturer. Despite replacing the locking mechanism, the safe still didn’t open reliably. We troubleshot the lock with the lock tech support which revealed that Safe Home Lick & Key had installed the lock poorly, drilling out the body and contaminating the mechanism with his drill work to the point that the lock was considered damaged after the service attempt. Fortunately, we were able to find another locksmith to fix Safe Home’s work and now the safe works as expected. Besides the shoddy work, he was also a painful person to deal with. He was late, forcing my spouse to wait several hours on more than one occasion despite appointments. He was condescending and spoke down to us, all the while screwing up our safe. He was mad at us for contacting the lock manufacturer; probably because this revealed his incompetence. He refused to stand behind his work or refund our money. The lock manufacturer felt so bad for us that they gave us a replacement lock so that we could sell it on eBay to try to recoup some of our out-of-pocket expenses since the work was some of the worst they’d ever seen before. I have no idea how he has so many five-star reviews, and suspect that they may be either self-fabricated, commissioned, or fraudulent. We would recommend steering clear of him.

• O

  Our Phones

  5.0

  Very good job! At first was disappointed that they needed proof of ownership to unlock my car but then realized that they are doing the right thing the right way! Was very happy with service and timeliness. Thank you.

• T

  Tim A.

  5.0

  Called me back quickly and got my car unlocked when they said they would. Highly recommend.

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