Roger's Safe and Lock
5th, Oklahoma City, OK

Roger's Safe and Lock Reviews

4.4 stars based on 88 reviews

Featured Comments:

• D

  Destiny Peirce

  3.0

  Brought in a lock cylinder with a key code that I verified from the dealer and they said they could make me a key from the key code. They ended up doing an impression key instead and internally snapped my cylinder pins by applying too much force to the impression key. They then called me and told me I would have to order a new cylinder. What was supposed to be $16 at this shop turned into $154 from the dealer for a new ignition switch. Thanks. Edit: I bumped the rating to 3 stars because this company contacted me and offered to pay for a new ignition switch. I would have made it a 4 star rating if the company would have initially offered to take care of the ignition switch that they had broken. The way I see it is that the 5 star rating was lost when the part was broken but the quality of the customer service would decide the rest. All in all, I am satisfied with the way this business handled this situation in the end.

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  Response from the owner

  I apologize for the inconveniences. I am glad we were able to refund you for the cost of the lock. We do hope you will use and recommend our services in the future. Thank you

• W

  WestCoast Cannabis

  5.0

  The did a great job installing new lock on our building & mailing us the key. Really cool guys that work there provide great service and very respectful

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  Response from the owner

  Thank you for the business!!!

• K

  Katrin Green

  5.0

  Had my truck key copied and was very impressed. This is real customer service, expertise, patience, kindness. My daughter and I loved how the friendly woman helping us did not give up til things were done right. KUDOS! Update 2/22/22: Went back to have another key programmed and copied, again with perfect results, great customer service and just a smooth, kind experience. It's a drive for us, but we'll make it every time!

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  Response from the owner

  Thank you so much for the review, Katrin! We appreciate the return business. We look forward to helping in the future if needed. Thank you so much.

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