PATRIOT TOWING RECOVERY
Pacific, Lacey, WA

PATRIOT TOWING RECOVERY Reviews

4.5 stars based on 65 reviews

Featured Comments:

• S

  Stephen Hope

  1.0

  we all get and understand understaffed, overworked, covid, staff shortage, heaven forbid a loss causing personal havoc. and the general public is rough. but the reply from you of hearsay is a lie! you're conversation was overheard and my personal call after learning you used the wrong son's name online did not go much better. if you are of military background as you claimed then you know better! true facts are 1.other tow outfits were running. and at 1/3 your price I understand why they were very busy as well. 2.sorry if you were to sleepy to notice my wife's call was at 6:30 am not 1am as you stated. but you're add says 24 hour. maybe temp hire someone? there are temp services in town you can call in a time like bad weather when a tow operator might expect higher volume. 3.shaming someone for doing their best to get to work in bad weather is not helping after the fact that they slid into a bush and was high centered. the officer that stopped to check wanted the car moved asp. there is nothing you said to anyone that he didn't hear from his parents. maybe quit towing and become a driving instructor? 4.where you went to far, looking up someone's personal profile to gather information to shame the worker farther online is creepy, and ironically enough using the wrong son's name of a man in uniform currently serving is shady behavior! this does not portray a PATRIOT... I would suggest seeking help through the VA if you can. 5.a simple gee sorry you felt that way. or even gee mam we are understaffed and can not tow at the moment. would not have gotten her review. it's called tact and they teach that in customer service class you can find at evergreen college. thank you for removing our son's name although a professional would have never bothered to go there! in closing I wish you well in the future. but to the customer? call around because this owner really values not driving in the icy conditions.

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  Response from the owner

  Thanks Stephen for sharing your feedback. We are all unique and sorry you feel this way.

• A

  Amelia Malm

  5.0

  Such a pleasure working with a great local business! Bill showed up within 20 minutes and made sure I got home safe! Needing to have my car towed obviously wasn’t ideal but Bill went above and beyond to try and help my husband and I diagnose what was happening with our car. Totally recommend Patriot Towing!

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  Response from the owner

  Amelia, Thank you for sharing your time to review your experience of our service. We will continue to value people and help make things better.

• C

  Chris Borrego Sr.

  5.0

  Bill was very professional and most of all he got my car out of a 4’ Deep steep trench With no damage done to my car. Very caring and respectful. I tried 3 other tow companies that could not come. Patriot towing responded within a half an hour he was on site.They will have my business from now on in an emergency situation! God Bless you Bill and thanks for your service to us hear and in the military!

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  Response from the owner

  Chris, thank you for sharing your review of us recovering your vehicle to the roadway. Great news when you can drive home.

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