Monticello True Value Hardware
Charter, Monticello, IL

Monticello True Value Hardware Reviews

4.1 stars based on 46 reviews

Featured Comments:

• M

  Michael Hicks

  1.0

  Buyer beware - Be careful to check the item number with the price tag. I mistakenly picked up an impact driver set that was put under the wrong price tag. I also had another item and paid for everything during checkout. When I got home I started to open the impact driver set and glanced at the receipt at the same time and noticed that the set that I thought was $23.99 was $37.99. I immediately stopped opening the the set. I didn't even remove the set from the packaging. I immediately returned the set to the store and talked to the same guy that checked me out. After looking at how the set was displayed he agreed that it was confusing. He said he had to talk to the manager since it was opened. The manager came down and said she would allow me to return the set but would charge a 20% restock fee. I can understand if I had used the set and tried to return it the next day but I returned to the store in less time than it would take to drink a can of Coke. I understand that a business needs to make money but you also need to make sure your store is organized and if it's not you should make it right without penalizing your customers.

• A

  A. Koenigs

  4.0

  Has gotten better and more organized, still confusing at times and more often than not if I'm not in a rush I'll head over to Dobson's in Bement, they have better prices and selection, they also sell automotive bulbs cheaper and without the excess packaging

• J

  Jeremy Boehme

  5.0

  This is a great small-town hardware store. The staff is friendly, well-informed, and more concerned with being honest and helpful than just making a sale. This is the perfect place to find what you need whether you're greenhorn or an experienced DIY person.

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