Minute Key
Fortune, Milford, MA

Minute Key Reviews

3.9 stars based on 8 reviews

Featured Comments:

• L

  Lindsay Cousineau

  5.0

  I love these keys! I got 7 (plus 2 free gold ones), and the colors/logos are awesome! Plus, my 2 year old loved when the keys dropped down so he could open the little door and take them out. Reasonably priced, and will definitely use this machine again!

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  Response from the owner

  Lindsay, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

• F

  Francis DeAngelo

  1.0

  My wife contacted Minute Key in the Milford area recently to install new door knobs with locks on 5 rooms in our house. Minute Key told my wife that a technician would contact us and provide us with an estimate for the work. The technician came promptly and provided us with the estimate as stated. However, he worked very quickly and left the house within 30 minutes. Following the installation, my wife checked all the doors and, out of the 5, 2 of the doors did not close properly. When we called the technician back, he blamed the door knobs and explained that he could perform any more work unless we paid an additional service fee (we had already paid him $300). He also refused to take any accountability for his incompetence. I then contacted Minute Key myself and asked to speak to a supervisor. The supervisor was "busy," but promised to call me back (which he/she never did). Therefore, my recommendation is to avoid Minute Key and their technicians at all costs. You will pay significant money for a lackluster performance. I suggest finding a decent locksmith who is honest and reputable, unlike Minute Key. UPDATE: The owner asked me to email a different email address, which I did. The owner claimed that this situation was concerning, but NO ONE has reached out to me since and it has been 3 WEEKS! Apparently, this company DOES NOT CARE about its customers. Stay away from this place.

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  Response from the owner

  Hi Francis, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at [email protected] at your earliest convenience and we will do our best to resolve this with you.

• S

  Sega Supernova

  1.0

  My grandmother called this business hope to have a another key made for her car. She was told a technician would come on by and take care of her and quoted her for 250 dollars. She is 76 years old and told them she was on a tight budget and asked if there was anyway they could help. The man on the phone asked his manager but failed to formally put the call on hold so she heard the entire conversation. The manager was swearing saying who does she think she is she can pay this price just like everyone else. Hearing all the hostility it scared her away from the business permanently and called me crying. Thankfully true value took care of her for 3 dollars. I don’t like to leave bad reviews but hearing the way they treated my grandmother I wasn’t left with many other options.

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  Response from the owner

  Sega Supernova, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at [email protected] so we can discuss your experience further. We look forward to hearing from you.

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