KeyMe Locksmiths
Gwinnett, Savannah, GA

KeyMe Locksmiths Reviews

4.4 stars based on 31 reviews

Featured Comments:

• S

  Satine Sheetz

  1.0

  I called to get a key made Monday around 12:15 am. I was told I would have to make an appointment for them to come out around 8 am. I was able to get in contact with Tim at Swift. He was able to make a new key for my car in about 15 minutes.

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  Response from the owner

  Satine, thanks for letting us know about this issue. We sincerely apologize that you waited so long for our locksmith to arrive. The KeyMe Locksmith team is here for you and would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.

• d

  don'tworry aboutit

  5.0

  Ordered a key that went unaccounted for for two days. Was given a 25% refund while they got the key shipping back on tack. Good service like this is how you win customers.

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  Response from the owner

  Hello don'tworry, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• E

  Emerson Day

  1.0

  I was sent a locksmith that very obviously didn’t know what he was doing. He tried to charge me $130, then told him I got a quote from another company for $67 so he “called” (didn’t talk to anyone) his supervisor and said he can do it for $70. He tried to use an airjack to open the door and failed so he gave up and still tried to charge me a $30 service fee. I, at first, refused to pay it because he didn’t do anything at all, I was still locked out, then he hassled me and told me he was trying to help and he wasn’t leaving until I paid him. Just to get him to leave, I handed him my card and he started texting my card number in Arabic numerals to some random number where he had sent plenty of other card numbers as well and I took my card out of his hands because that was very unsettling to me. He asked me for cash and I refused to pay and I told him if I could talk to a supervisor on my own phone, I would give him my information to pay. He called his supervisor on his own phone, they talked in Arabic (said something about me and all Americans) and I got on the phone with the original number I called. Once I started to call, he grabbed his tool bag and ran to his car and sped of driving away. I finally got a hold on someone and they had a manager call me back. She insisted that I paid the service fee and I refused because he broke my door, made the situation worse, talked trash about me in a different language in front of me, and wasted my time and I was STILL locked out after 3 hours. She tried to offer me a 10% discount for “next time” and when I started to tell her how sketchy the situation was and that I would NEVER use them again and tear them apart all over social media, she hung up on me. The “manager” hung up on me. Absolutely disgusted with the “service” I received. Huge scamming company.

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  Response from the owner

  Hello Eme, thanks for your review. We're sorry to hear for the treatment that you received from our locksmith. We would like to learn more about your specific situation and make things right. Please contact us at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

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