KeyMe Locksmiths
Freedom, Washington, IL

KeyMe Locksmiths Reviews

4.5 stars based on 35 reviews

Featured Comments:

• B

  Bella

  1.0

  charged my account 4 TIMES for a locksmith service I NEVER RECEIVED. kept telling me my card was declining and instead kept charging me. and overdrafted my account, have to file a fraud case through my bank. horrible customer service, the lady was so rude and hung up on me. DO NOT USE THEM.

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  Response from the owner

  Bella, thanks for sharing your feedback. We’re sorry you had a bad experience. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• j

  jayshref71

  5.0

  I was initially a little skeptical. When I matched the copies to my original key, they didn’t look like they would work. To my surprise, they work just as good as the original. The kiosk was easy to use and I’m impressed with the variety of key designs.

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  Response from the owner

  Hello jayshref71, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• J

  James Kellerstrass

  1.0

  The kiosk took considerably long to cut 12 keys about 35 minutes. In addition the higher cost than the previous vendor produces less selection and poorer quality. The keys are aluminum and not brass and the in stock selection in very limited When I provided feedback on this automated service and my concerns the reply did not adddress my concerns at all and instead compared their prices to a full service locksmith and how convienient their device was. The compeitor has a location literally next door at a lower cost with brass keys Finally be very careful about your keys anyone with a photo of the key can have one made -- ( there are reports of this available for your review just search it ) I have reviewed the reply, and for the 7th time have gotten a canned, automated type response from customer service that has yet to own the problem or demonstrate a comprehensive understanding of my complaint. Exceptionally disappointing.

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  Response from the owner

  Hello James, thanks for sharing your feedback. We sincerely apologize that our keys didn't satisfy your expectations. We are unable to duplicate keys based on photos. The only way to duplicate a key with us is to scan it at our kiosk. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and will work with you to resolve any issues as quickly as possible.

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