KeyMe Locksmiths
Plank, Fredericksburg, VA

KeyMe Locksmiths Reviews

4 stars based on 10 reviews

Featured Comments:

• O

  Olivia Carriveau

  5.0

  Very easy instructions, wait time for key to be made was not too long either. Wish more of this type of kiosks were in other stores! One at a grocery store would be great.

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  Response from the owner

  Hello Olivia, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• T

  Tim Martin

  5.0

  Wanted a spare set of RFID swipe gate access cards. Simply swiped at the kiosk and got a notification a few hours later that the keycards had been processed, made, and shipped. From kiosk to receipt in the mail was less than 72 hours! I was skeptical, so I walked to the gate access point and tried the new keycards; they worked perfectly! I can now put the original keycards (which the HOA charges a mint for) in the safe and not worry about losing them.

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  Response from the owner

  Hello Tim, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• J

  Joanna Dugan

  1.0

  We lost our key, it was for a highlander with push button start. I called to see how much a new key might cost. I just wanted estimates, and I knew it wouldn’t be cheap. They said they could send a technician out and it would cost $30 for an estimate. I said I just wanted to know how much it would cost for a new key. I didn’t need it immediately, so I could wait until the other local business opened in the morning. The lady was irritated at this, so I said thanks, I’m good, I would just call again in the morning, said good bye, then hung up. I really wasn’t interested in paying $30 for estimate, when I know the key is going to be expensive enough. They immediately called back and said they could have the tech call me and provide the estimate for free. So, I said fine, they can call. They took my address and information. My husband finds the key. So, I call back. I was actually worried that I had given them my address and they’d send someone, and then say I owed them. The second lady I talked to was just as rude as the first, but did let me know the tech would be calling not coming by, and I wouldn’t owe anything. About 5 minutes later the tech called and was polite and nice. 5 minutes after speaking to the tech, the company called back and let me know that the tech was on his way, and I owed them $30. I told her I had made it clear that I didn’t want them to send anyone, and I was not paying, and she hung up. I have a feeling that this is a brokerage for a bunch of smaller companies capable of doing the same things. I’d rather work directly with the techs than going through a company like this. Update: I called the number back that hung up on me, they said they would straighten it out and I didn’t owe anything.

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  Response from the owner

  Hello Joanna, thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

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