KeyMe Locksmiths
Alto, Mill Valley, CA

KeyMe Locksmiths Reviews

4 stars based on 22 reviews

Featured Comments:

• b

  britta gooding

  1.0

  I’m pretty sure this business is a scam. I called to get info on where to get keys copied since all the local shops have gone out of business. The guy took my contact info and said someone would be in touch, then no one returned my call. Google maps has their business residing in a bush on E Blithedale 😳🤷‍♀️ (Btw, if you need keys copied, goodman’s does it. )

  ---

  Response from the owner

  Hello britta, thanks for sharing your feedback. We sincerely apologize that your experience didn’t match your expectations. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and will work with you to resolve any issues as quickly as possible.

• J

  Jazmin Rangel

  1.0

  I called at 6 am to get someone to open my car and it is 11 am and I’m still waiting. I know it’s New Year’s Day but at least give me an accurate time and not just someone will call you in 15 minutes and never did

  ---

  Response from the owner

  Jazmin, thanks for letting us know about this issue. We sincerely apologize that you waited so long for our locksmith to arrive. The KeyMe Locksmith team is here for you and would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.

• R

  Rose Teplitz

  1.0

  We scheduled a locksmith to come and unlock our door for us the next day at 10AM. At 9:58AM that day, someone called us and said they actually didn’t have a technician available so to find someone else. No apology. No explanation. And the woman on the other end was very rude. Then when we tried to talk, they hung up on us. I understand that life happens and things get booked up/things need to be rescheduled, but to call two minutes before an appointment we made a whole day before and without any explanation, apology, or alternate time the locksmith could come just shows a total lack of professionalism. Disappointed since they were so highly reviewed.

  ---

  Response from the owner

  Rose , thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

More reviews (6)