KeyMe Locksmiths
145th, New York, NY

KeyMe Locksmiths Reviews

4.7 stars based on 117 reviews

Featured Comments:

• T

  TheDreamhouse2010

  4.0

  I was locked out of my apartment when my daughter found this company online in an effort to help me solve the problem. At first I was very skeptical as a native New Yorker with a lot of experience with locksmiths. Andrew was my locksmith and he contacted me quickly, staying in touch with me the entire time until I made it back to my apartment from a Dr's appointment. He literally popped the door open in 1.2 seconds. I couldn't believe it. The charge for this service was $125 or $150 but it was reduced to $90 since I was also hiring him (Key Me) to install a key code lock. The lock is beautiful and I am very happy with it. I surely will not get locked out again because now I don't need a key! I've wanted this set up for a long time. He completed this job within an hour. My only issue is, I feel the job was overly expensive. I paid $560 for the lock and service. Andrew was very courteous and professional. He went above and beyond to explain how to use the new lock & create codes. Con: If I could suggest one thing it would be for the locksmith to clean up behind themselves. He left a mess at my doorway (on the wood floors) with dust, debris, and parts from installing the lock. It only takes a second to ask for a broom - even if the customer says "no, it's okay I'll do it." It's the thought or acknowledgment of the mess that counts. I really didn't like that part. Still, I tipped him $20 for the effort. I recommend this company and Andrew. Thanks Andrew. Try to clean up behind yourself when working in people's homes in the future :-)

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  Response from the owner

  Hello TheDreamhouse2010, thanks for your review. We would love to hear more about your experience with our locksmith services, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to the KeyMe service team at (855) 343-5776 or email at [email protected] with any further comments you wish to share. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• E

  Ebony j

  1.0

  I lost my car keys and needed a new key. I was instantly put in touch with a technician who was not the most professional however, I’m traveling from out of town and need my key. I told the man I was talking a quick shower and getting dressed but it was impossible for me to make it within an hour. I called the technician to inform him that I needed to schedule for a later time. He rudely told me to call him when I needed service. The time I was rescheduling for was between 3:30 and 4pm. I called the tech at 3:40 and he rudely told me that he didn’t have the key fob to my car all of a sudden and that i told him it was gonna be quick and I took to long. He completely disregarded that I called him to tell him that I needed more time and he told me to call him back. The dispatcher was super nice but I will never use this service again and I will make sure anyone else I know doesn’t either. I have to drive 10 hours and the technician was an absolute disgusting individual

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  Response from the owner

  Ebony , thank you for sharing your feedback. We sincerely apologize for the treatment you received from our locksmith. The KeyMe Locksmith team is here for you and looks forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. Thanks again, and sorry for any inconvenience.

• J

  Jacob Hood

  5.0

  Had emergency where I needed to get in a room in under an hour, and no other locksmith company in the city was responsive on an early Saturday morning. They were really professional and got someone to me in 20 minutes. Hopefully will never have to use again but thankful for such quick and professional service.

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  Response from the owner

  Hello Jacob, thank you so much for taking the time to leave us this amazing review. The locksmith team here at KeyMe is thrilled to hear such good feedback. It was a pleasure to serve you, and we look forward to having an opportunity to serve you again soon.

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