KeyMe Locksmiths
Blake, Denver, CO

KeyMe Locksmiths Reviews

3.8 stars based on 22 reviews

Featured Comments:

• M

  Metreol O'Donnell

  1.0

  During the cold Colorado evening of February 24th, I broke the tip off the only key I had for my car. Naturally I Googled the nearest locksmith and was directed to KeyMe. I spoke with an agent who was extremely helpful and explained that one of their technicians would be calling me shortly to go over pricing and scheduling information. I was not aware until sometime later that they used third party companies for their mobile services. The technician promptly called me back and told me that it would cost $150.00 to replace the key and that he could be out by 9:00 am the next morning at the earliest. Since my car was parked outside the gym I frequent, this meant it could likely be towed before then. I told the technician that I would like to shop around, and that I would call him back once I had made a decision. I called a company down the road. They quoted the same pricing, but they would be able to be out in 20 minutes! Naturally I decided to go with them instead. I called back the first technician to tell him, "Thanks, but no thanks." Shortly after this I received a call from another third party company called "24 Hour Locksmith Services". To my confusion the woman on the other end of the line claimed that a technician had been sent out and would be to my location shortly. Before I could finish telling her that I hadn't called another company, I was swiftly interrupted. Her tone capsized from customer service to passive-aggressive and unprofessional as she proceeded to explain to me that I would be responsible for compensating their technician for his time and gas to the tune of a brisk $30 "service fee." Before she hung up on me, I managed to explain that I had already spoken with a technician from KeyMe and, as a courtesy, let him know I would not need his services. Her tone transformed back as she said that she would "Find out about this and let me know." Needless to say, I never heard back at all. I speak to over 140 people per day by phone, some of which are in a crisis. Luckily I'm pretty level-headed, but there was no way for her to know that I wasn't frenzied, stuck in traffic on the side of a highway, or otherwise. One thing I know for sure: If I EVER spoke to one of my clients with the same lack of empathy and downright irreverence she showed me that evening, I'd soon be out of a job. The only reason I'm posting this review here is because 24 Hour Locksmith Service doesn't have a place for a review. If they did, you can guarantee they'd get a scathing review plastered right up front.

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  Response from the owner

  Metreol , thanks for your review. We sincerely apologize that you had this experience with the locksmith company, 24 Hour Locksmith. However, we at Keyme truly look forward to having the opportunity to provide you with all of your future locksmith needs.

• K

  Kailin Sui

  1.0

  the meachine will charge you extra money with an extra key without your permission. You didn’t even know the charge until you see the bank statement. I called them. They said you get charge but get the useless key, and everything is right to them. I think this is the way that Key Me makes money, so please watch out

• A

  Alexandra Bassett

  5.0

  Great customer service! There was an error with my key printing and when I told them I had a bad experience via the email they sent after, they were quick to make it right! So convenient and reliable.

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