KeyMe Locksmiths
Towne, Alexandria, VA
- Phone:
- +1 703-215-3902
- Website:
- https://www.bethesdalocksmithcompany.com/
- Address:
- 5980 Kingstowne Towne Center, Alexandria, VA 22315
- Hours:
- ThursdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
KeyMe Locksmiths Reviews
4.6 stars based on 34 reviews
Featured Comments:
T
Ty
5.0
**Getting the new key to work may require putting WD-40 into the lock.** This key station was very helpful. The new key was made in minutes and it worked. Like I placated above, the initial fit may take some fiddling with. If that doesn’t work, lubricate inside the key hole.
Response from the owner
Hello! Ty, thank you so much for taking the time to leave us this amazing review. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.
L
Laura Peet
4.0
**Update: I wasn't expecting much after writing my initial review, but KeyMe actually did take my concerns seriously and work quickly to make it right. I'm not sure how often these things happen, but based on my experience with the employees who helped resolve my issue and get me reimbursed for the surprise ridiculously high price, I would be willing to try them again. The tech who helped us out was very nice (the only reason for two stars instead of one), but the price for a quick (literally 2 minute) job to get us back in our home after we locked ourselves out early on a weekday evening was absolutely ridiculous. Don’t call KeyMe for a lockout situation unless you are all right with paying at least $275, because apparently that is their minimum—which, of course, they refused to tell us until after we had waited for them to show up. All they would say when we initially called was “it depends on your lock.” Moral of the story… make sure you get a quote or at least a minimum price no matter who you call, and avoid KeyMe if you have any time whatsoever to wait for a different provider!
Response from the owner
Laura , thank you for sharing your feedback. We are very sorry you feel we were unable to provide you with a satisfactory quote. The KeyMe Locksmith team is here for you and looks forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. Thanks again, and sorry for any inconvenience.
E
Enlightend Carr
1.0
False advertising. Called the service and got a quote for $19-$225 total to unlock a door plus $19.99 service call. My job was only to pick the easily pick-able lock to an outer glass front door. It took just seconds to pick. Surely that should have been in the $19 range. No. Full $225 plus service call. If you use this service, ASK what the minimum total fee could be to work on the lock and Prepare for the max price. Update 2/17/2021: I called the KeyMe Locksmith team per their suggestion to 'appreciate the chance to make this right.' The call center connected me with the local team in Alexandria. The associate seemed keen to help at first, but just asked for my email address and sent an electronic version of the sales receipt for that day. That was no help for the problem of a misleading quote. Haven't heard from them since. I was looking forward to the opportunity of posting a better review.
Response from the owner
Hello BK, thanks for letting us know about this issue. We sincerely apologize that we gave you incorrect information and possibly caused you to pay an additional fee. The KeyMe Locksmith team would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.
More reviews (7)
Map & DirectionsDirections
- Thursday :Open 24 hours
- Friday :Open 24 hours
- Saturday :Open 24 hours
- Sunday :Open 24 hours
- Monday :Open 24 hours
- Tuesday :Open 24 hours
- Wednesday :Open 24 hours