KeyMe Locksmiths
Merchant, Woodbridge, VA

KeyMe Locksmiths Reviews

4.3 stars based on 21 reviews

Featured Comments:

• S

  Suzi Suzi

  5.0

  Excellent service. During the storm and only took 35 mins to service a lockout. Mind you in the middle of the worst storm in VA in years!

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  Response from the owner

  Hello Suzi, thank you so much for taking the time to leave us this amazing review. The locksmith team here at KeyMe is thrilled to hear such good feedback. It was a pleasure to serve you, and we look forward to having an opportunity to serve you again soon.

• V

  Vikki Brown

  5.0

  My keys were mailed discreetly and prompt. The quality is good and too cute!

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  Response from the owner

  Hello Vikki, thank you so much for taking the time to leave us this amazing review. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• M

  Michael Doyle

  1.0

  If I could give zero stars, I would. I called to get help with a house lockout. I asked for a quote and was told a vague "29.95 service fee and when the technician shows up, he'll tell you what the full cost would be." I stated "That's too vague for me. Thank you." and was about hang up. The customer service rep then quickly said they would give me a 10% discount for being a first time customer and if I gave my phone number, the tech could call me with a flat rate. I replied that I would agree to that ONLY IF the tech would call me with a flat fee and I would potentially agree based on the call and the quote. The rep on the phone then got my phone number and address based on this agreement. We hung up and eventually I found my key and got myself in. I missed the tech's call but called back and canceled the service call. I also missed a call from the main help desk line, so I called them back. The rep on the other end was incredibly rude - continued to interrupt me and told me that I would be charged a service fee simply for "initiating a service call." I told him, between increasingly frustrating reminders to stop interrupting me, that I did NOT initiate a service call and was simply waiting on a quote from the tech. I told him I would NOT pay anything for a service I had not agreed to. He said "Ok. Fine. You'll just hear from our debt collector" and hung up on me. HORRIBLE service, and it's a bait-and-switch. Eventually I spoke with another customer service rep who canceled the call and assured me that I would not be charged this ridiculous service fee.

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