KeyMe Locksmiths
Hermon, Santa Cruz, CA

KeyMe Locksmiths Reviews

3 stars based on 8 reviews

Featured Comments:

• A

  Aaron Fisher

  1.0

  I accidentally posted before I could explain what happened. I called at 12:00 on a road trip up when I realized I left my house key with the wife. I first scheduled for 4:00, my arrival time. They later called and said they couldn't get someone out until 7:00. Okay, I get it-- you have limitations on available locksmiths and their hours, that's fine. I made arrangements for 7:00, 7:20 passes and I get a call at about 7:30 from a customer service rep asking if they completed my service, I said I hadn't even received a call. He said he'd get a tech out ASAP, which is good customer service to make sure the loop was closed. Locksmith calls shortly after, says that he can't be out until 9:00. I tell him I was supposed to be seen at 7:00 and that I'd find another way into my house now that these are normal business hours. He hung up without another word. I call back to the customer service line and try to escalate my call, and get hung up on. Once I successfully escalate my call to the call center manager, she asks if she can schedule me again, I say no and GUESS WHAT: she hangs up without another word. Unbelievable. Anyway, 1 star. One person in the chain of custody tried, good on him, too many pieces went wrong. I ended up finding a local guy on yelp that was above and beyond and out to my house in 20 minutes. He doesn't show up on Google since he doesn't have a physical address and I'm kicking myself for not looking there first. I see how things could have gone right, but they really went wrong on so many levels. Hopefully others have better luck.

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  Response from the owner

  Hello Aaron, thanks for sharing your feedback. We’re sorry you had a bad experience. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• S

  Stoehr Sukachevin

  5.0

  Self-service kiosk was easy to use when duplicating some house keys.

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  Response from the owner

  Hello,Stoehr thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• L

  Luis Gabriel Carvajal

  1.0

  Very Rude! I just called to quote the value of a key copy of a vehicle. The guy said they only do copies if you are locked out of your house of apartment.

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  Response from the owner

  Hello Luis, thank you for sharing your feedback. The KeyMe Locksmith team sincerely apologizes that our customer service representative was unable to provide you a satisfactory solution. We look forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience.

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