Kettering Key & Safe
Stroop, Kettering, OH

Kettering Key & Safe Reviews

1.6 stars based on 21 reviews

Featured Comments:

• K

  Kat Millhouse

  1.0

  I took a chance, 1.6 stars, because they were close to me. told the guy on the phone how many keys i needed and got hung up on. now i understand the poor rating. they don't WANT CUSTOMERS !

• B

  Bob Hankey

  1.0

  Our key was locked in our car and I called Kettering Lock and Safe and they quoted me $50 on the phone. When the technician came out he said it would cost $119, not $50, due to it being a Toyota. I complained a bit, but I was in a bind. To his credit, he opened the car in about 30 seconds. When he went to charge my credit card, he said there would be an additional $15 service fee and tax making the total bill $145. Afterwards, I called the receptionist and confronted her that she was dishonest about her initial price, and she explained the $50 was the opening price. I said I thought it would have been more honest to prepare the customer that the actual price would likely be much higher. I don't know if low balling is a typical practice in the locksmith business, since I have never used a locksmith, but it strikes me as taking advantage of customers who are in state of desperation. Shame on them.

• S

  Steven Miller

  1.0

  Do NOT call this company if you locked yourself out of your house unless you want to pay $200 for them to unlock a standard door lock and about $20 just for them to make the trip. I called this place to help me despite seeing the bad reviews because the first place I called told me it would take 2 hours to come out because they were already heading out to another place. The locksmith that came out was very nice, however my jaw about hit the floor when I heard it would be about $225 for a job that literally took him 5 minutes to complete. I would not recommend this company, keep scrolling to the next one.

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