House of Keys Locksmith - NE Dallas
Plano, Dallas, TX

House of Keys Locksmith - NE Dallas Reviews

5 stars based on 335 reviews

Featured Comments:

• N

  Nelson Lim

  1.0

  Firstly, house of keys outsources their locksmith technicians and they honestly have no idea who comes to your door to service you and you have no recourse when something bad goes down. Would you trust your locks and keys with a company who doesn’t know who their techs are? I won’t. The technician who came didn’t even know who house of keys was. She said she worked with many companies. Each technician charges their own rates which is why house of keys won’t tell you an estimate up front. The prices can vary greatly and so can their competence. This technician wanted to charge me $300. We eventually agreed on $220 for cutting and programming 2 cars keys, which I already had blank key fobs for. The key was not cut well and subsequently had issues inserting it into the ignition without having to jiggle it in just right. See photo for comparison. Then the tech was not able to program the transponders(security chip) on the keys. Probably because of the badly cut keys. The tech wanted to charge me for both keys even though they didn’t work. She even held my original keys hostage until I would pay her. A seriously questionable practice. When I called house of keys, the call centre could only submit the case to management. They said they couldn’t even call the technician even if they wanted to because they didn’t know who it was. I had to work it out with the technician and her manager who didn’t work for house of keys either. Eventually I paid $110, just to get my keys back. I would be perfectly happy to pay $30-50 for their time even if the result was unsuccessful, but their practices left a bad taste. Not a company to trust for important things like your locks and keys.

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  Response from the owner

  Hello Nelson, Im sorry for your experience. Please email us your phone number for us to get in touch with you and get this issue resolved. [email protected]

• E

  Eder Guardado

  5.0

  I had lost my car keys on my Honda 2005 and those keys are hard to get since they are different and i was recommended here and let me tell you! FAST AND PERFECT! GREAT SERVICE!

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  Response from the owner

  Thank you so much for your feedback Eder, House of Keys will be more than happy to help you anytime!

• J

  Jonathan Reyes

  5.0

  I called the NE Dallas Keysmith and talked to Rudy! Great guy! Ask for Rudy! Does not disappoint! Came to my house and got my first key and replacement key done within 30 minutes! Will use again! Great service! Reasonable pricing!

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  Response from the owner

  Thank you for your feedback, glad to hear you were happy with the service. We were more than happy helping you. Keep us in mind for any future needs, we are always ready to assist, day and night.

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