Henley's Key Service Inc
Boulder, Colorado Springs, CO

Henley's Key Service Inc Reviews

4.5 stars based on 251 reviews

Featured Comments:

• D

  Don Schley

  5.0

  Best in the Springs. I have been dealing with Henley's for almost thirty years, and there is no service here like theirs. This weekend, my Browning safe's lock system jammed open and I was in a serious jam. Could not find a safe specialist online at all. So finally I called Henley's. They put me 23 days out, but when I let them know the nature of my emergency, they said they would work me in this week. They got here Tuesday afternoon at 1:30 and worked for 2 1/2 hours, John and his assistant and trainee, Ann. They completely dismantled, cleaned, repaired, rebuilt and lubed the locking mechanism. Charged me $165. Now the safe (8 years old) works better than the day I had it delivered. They are actually amazing.

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  Response from the owner

  We are glad we could work you in this week and get that safe back up and going for you. Thank you for choosing Henley's Key Service.

• M

  Marilyn Cosson

  1.0

  This review is for the owner, DJ. His other worker who also helped was perfectly nice although very unhelpful. My girlfriend ordered a key fob her her truck about a month ago and was told it would be ready in 5 day to one week. It ended up taking a month and she had to call multiple times for an update. When it was finally ready, they told her to come in to get it programmed. We drove all the way there only to be told that the machines to program it weren't working and that we wouldn't be able to come in for another several days. Since this took so much longer than we were told, we asked for a refund (reasonably). DJ didn't even come out initially to apologize for the delay or answer our questions and we had to ask for him to come explain why they couldn't give a partial refund since the service had not met our expectations. He just said no, without offering so much as an apology. During the whole converstaions, DJ would not acknowledge me or make eye contact or apologize. He also refused to take responsibility for the delay, blaming it on other factors. We even explained that we are moving in a few days and might not have the key fob in time now. He basically just told us we were out of luck and could only get a refund if we had a receipt even though this is an ongoing/in-progress order with them and they clearly know how mcuh was paid since the order still hasn't been completed. My girlfriend put down what was essentially a deposit, so naturally, I would expect they could refund a deposit without a receipt. DJ even said that a statement from the bank showing the amount wouldn't be enough to get a refund. He just said that was their policy and offered no other solution. I called back shortly after to express my displeasure with their service, and was told that my tone in the shop was "impolite" and that I "interrupted" him and so he decided he didn't need to acknowledge me. Last time I checked, we paid a substantial amount of money for their service which wasn't performed in the window of time they said it would be, and his subjective opinion of my attitude or tone is completely irrelevant to a business transaction. Just another example of being made to feel badly as a woman for simply holding a business accountable to what they said they would do. Last time I checked DJ was a locksmith not a communication coach deciding what tone/attitude he wants his customers to take.

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  Response from the owner

  We apologize for the shipping process taking as long as it did. We do not have control over that and had called to check on the order multiple times. As soon as we got the fob in we called to notify you it was in. As for the machines being broken we had just found out that our cords had gone bad and needed replaced we apologize for the inconvenience for that as well. Our operations manager Dj who is not the owner, as we are incorporated did not just decide to not issue a refund. Our company policy is not to refund without a receipt period . We did not appreciate the rude and disrespectful attitude that you were displaying while in our shop. All of my technicians felt uncomfortable with the way you were talking to them as well as giving them the middle finger. We understand being frustrated at the situation but treating people that way is very uncalled for. I hope in the future you treat others with a little more respect and dignity. Thank you Bobbi Office Manager

• T

  T Et888333

  5.0

  Great Experience!!! So GRATEFUL to all who helped me!!! They went out of their way to fix my problem. They even called the manufacturer when they didn’t have the exact match in stock and were on hold for a really long time. ALL of the staff was kind, courteous and skilled!!! Highly HIGHLY recommend Henley’s Key Service!!!

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