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This page presents relevant information of Helms Automotive and Key LLC in Notch, Andalusia, AL. Get info of the nearest locksmith to you like opening hours, addresses, phone numbers.

Helms Automotive and Key LLC in Notch, Andalusia, AL | Instant Locksmith

They had my Cadillac Escalade for seven months on a warrantee for my hybrid batteries. They never took the time to even inspect the vehicle during those seven months. I am in the process of suing them. Do not use them I have zero recommendations. I have spent close to $10,000 at this facility and always had time delays.

Helms Automotive is a fantastic shop run by some extremely nice and honest folks. We were stranded on the highway traveling through Andalusia. Helms took us in with no notice and spent well over an hour helping to diagnose our issue. Unfortunately, it turned out to be more than a quick fix, but they were extremely helpful and charged a very reasonable fee for the time spent. If I ever needed a mechanic in Andalusia, I wouldn't hesitate to use Helms.

Awesome service!!! My car was ready in 2 days and the price I paid was cheap!! Great service and great employees!!!

Good service but didn't have the item I was needing.

This was an awful experience for us. Helms Automotive kept our truck for three weeks waiting on Car Shield to complete the claim. His receptionists were very slow to  return our calls or texts, and sometimes I was never contacted back about my requests. She said she would call Car Shield if she had time. She said she was busy. I waited for what seemed like forever in the office to talk to the lady at the desk while she laughed and talked with someone else. I was charged 194.00 for them to run a diagnostic. This is double what I paid at the dealership with my other vehicle. We had a horrible experience. I called multiple times, and the ladies in the office acted like they could care less that we were stressed. We finally paid the diagnostic fee and picked up my truck without it being fixed. I also called and left a message and also texted a message and asked if they could fix some shocks and get the tire out of 4 wheel drive. They never responded to this, so I did not get this fixed. I asked them to service it and change the oil. I don’t know if it was serviced or not. We did not get an invoice or receipt for the work done. In addition, there was no sticker in the car showing that the oil was changed. I never talked to David Helms, but the people in the office were not professional, and I am so glad to finally have my truck back. We will not be going back to have any work done. The bottom line is that I was not treated as a customer. They knew I was upset, and they acted like they didn’t care and didn’t need my business. I still don’t know why they charged us 194.00, but I can’t bring myself to call or deal with them anymore. I was not given a receipt for the charges. I still do not know what we paid for, but I was told that I wouldn’t get my key back to my truck until I paid the 194.00. I am glad to have this behind me. It was a really bad experience that I hope will not happen to anyone else.

Helms Automotive and Key LLC
Notch, Andalusia, AL

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Helms Automotive and Key LLC Reviews

4.2 stars based on 58 reviews

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