Green Locksmith
Marshall, El Cajon, CA

Green Locksmith Reviews

4.5 stars based on 43 reviews

Featured Comments:

• M

  Mireya Hawkins

  1.0

  Whatever you do... DO NOT .. I repeat.. DO NOT CALL THIS COMPANY!!!! Young man showed up, no tools.. used a hammer and hit the lock several times and ended up stripping the locking lever and made it worse!! When I first called I asked if the locksmith they were sending could fix a tubular lock and they said Yes. When the young man realized that he couldn't fix it, he said he couldn't fix a tubular lock!! REALLY!!?? That was EXACTLY what I asked BEFORE he came. Now I'm stuck with a lock that is beyond repair because of his negligence. TERRIBLE ABSOLUTELY TERRIBLE EXPERIENCE.

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  Response from the owner

  Dear Mireya, Please accept our most sincere apologies for the extremely bad experience you had with us. The situation, as described by you, should definitely not have happened. Please contact us directly so we can investigate and possibly make amends. It is our policy that our customers are always right. Thank you, Green Locksmith in El Cajon

• P

  Powerful Coconut

  1.0

  Look at the Yelp reviews people! This place will not be in business long with their current practices. I called for an appointment to pick the lock because my mom was in a car accident and I needed to get into her house because she has animals. The appointment was at 2 pm and the lady gave me a $50 estimate. I decided at about 12:30 I would give one of the windows one last try, and sure enough I was able to get through a bathroom window. I called this place at 1pm (an hour before my appointment) and said I would like to cancel my appointment, and the guy on the line says no problem, I will cancel it right now. I look at my bank account 2 hours later and they STILL charged me $50 to do NOTHING. I called the place back and asked to speak to a supervisor. A guy named Lee said he will have to listen to the phone recordings and give me a call back. I thought “okay, the phone recordings will prove that what I am saying is true” so I wasn’t stressing. I haven’t received a phone call from Lee, probably because he realized that they will need to give my money back. I am now disputing the charge with my bank. I was never once told they would charge my card even if I canceled an HOUR beforehand. Nobody came out to my house, nobody did anything, yet they charged my account for a service they never performed. If the charge was $10, I wouldn’t be so disgruntled- but $50!? That’s a week of groceries for me that they stole. These people are thief’s and I’m pretty sure most of these “good” google reviews are not legitimate. I am filing a claim with the BBB, and I will not be the first or last I am sure. Do not use these people for anything...

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  Response from the owner

  Dear Annie, This is truly a lamentable incident. We do business under a highly strict operating policy that always benefits our customers. Please contact us directly so we can conduct an in-depth investigation. Thank you, Green Locksmith in El Cajon

• E

  Estivaliz Frank

  5.0

  I needed to change a lock in my house so I searched around and call different places. I found this company and not only excellent customer service, they have different options and very professional technicians. I ended up only re keying my lock instead of buying a whole new lock. That save me lots of money. I truly highly recommend them.

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