Frank's Key & Lock Shop
Chisholm, Alpena, MI

Frank's Key & Lock Shop Reviews

4.6 stars based on 52 reviews

Featured Comments:

• J

  James the grower

  5.0

  We went to Frank's key and lock to rent a U-Haul. They were super friendly and very helpful during the process of getting the U-Haul. We also rented a auto transport (car hauler) to haul our car, we had to go to the other U-Haul location, but it worked out. I was very impressed with the U-Haul equipment and how well they operated. We made a 600 mile move with the U-Haul equipment and it was a comfortable ride. I didnt have to worry about anything. The auto transport towed behind the U-Haul so well , I couldn't hardly tell it was even there!! I just wanted to say what a great job they did with setting us up with the U-Haul equipment. Definitely 5 stars 🙌👌

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  Response from the owner

  Thanks James!!!

• R

  Ryan West

  5.0

  Frank says a full line of doors closers and hinges. As well as keys knives locks glass and pretty much any door accessory you can think of. Great staff good pricing always a good experience.

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  Response from the owner

  Thanks Ryan!

• B

  Benjamin Kors

  1.0

  Messaged them on facebook to see how much it would cost to cut two keys and program two fobs. Replied - We don't touch anything we don't order so try the dealer. Duhh!!! Poor customer service making assumption without asking any questions. Such as where i ordered the keys and fobs from. My guess is they are money hungry for key and fob sales. As the other reviewer stated. They are worried about breaking their cutting wheel they probably have never replaced.

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  Response from the owner

  I'm sorry you decided to leave us negative feedback. Had you read our reviews that were left previously, we don't program anything we don't sell. It is not worth our time to spend a half hour trying to program items that came from questionable sources, and when your fob stops working a month later somehow that would be our fault too. I'm confused as to how this is our problem and deserving of negative feedback. Check with the person you bought them from, they should be able to program them for you.

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