F.W. Kline, Inc.
Buren, Bellwood, IL

F.W. Kline, Inc. Reviews

2.7 stars based on 11 reviews

Featured Comments:

• S

  Stephen Schmidt

  1.0

  I don’t usually leave reviews but my experience was so bad I have to say something. The guy behind the desk was rude to me the entire time I was in there and did not want to give me a quote and went into a rant about the right and wrong way to do things. I politely let him finish and asked for the quote again which he finally provided. When I was leaving I told him good luck and he followed me outside to continue to rant and yell. Totally unprofessional. Glad to see I’m not the only one to be treated this way.

• D

  Dean Kasal

  1.0

  I don't like leaving 1 star reviews, but I share with the hope that Paul cleans up. I was referred to this company by another door company who said they handle swing doors for our business. I called and spoke to Paul on the phone and tried to setup a time to have his company check the issue and fix. He was vague about when his team could get out there but mentioned they'll be out there at some point. It's been probably 4 weeks. Mistakes happen, people forget. However, he provided me an email to send pictures so he can assess the problem. I sent pictures the day we spoke, no response. I've sent 3 follow-up emails over the past 4 weeks, all which have not received a response. I'm moving on and offering my business to a company that seems like they want it. What a thought.

• J

  Jessy Dvorak

  1.0

  We have been customers of there's for several years. They were our go to for door pivots and door closer rebuilds. We got a misplaced pivot in our recent order that was not on the packing list and was not what we ordered. We called to see what happened and they refused to help. Not only did they completely deny it even happening but I sent them pictures after they requested (it was in their packaging) and they still refused to accept blame. Now we are down a pivot for our customers job AND we are stuck paying fir this miscellaneous one that we have absolutely no use for. Their customer service with this issue was absolutely awful and we have never called them about a mistake in the past. We are never using this company ever again. We are not only upset with how we were so unfairly treated on the phone but also how the whole situation was handled. With our long reputation as a good standing customer with them, it is a shock.

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