Cothron's Safe & Lock
Burnet, Austin, TX

Cothron's Safe & Lock Reviews

4.2 stars based on 91 reviews

Featured Comments:

• C

  Cory Kirk

  5.0

  A+++++ - I am attending a work conference in Austin, Texas - Car key splits in half (2 pieces) and now it's an issue. I am on a serious time schedule at my conference. I called and talked to Fidel at the Ben White Store and he pulled my key and was standing at the door when I arrived and literally had me out the door within 2 minutes. I mean this is above and beyond and I was very impressed. This is customer service that is hard to find. Way to go Fidel and Cothron's.

• M

  Matthew Long

  1.0

  Bought a nice safe from these guys about a year ago and the unlocking mechanism was working intermittently. Cothron sent a tech who in less than a minute explained that the lock simply needed to be turned all the way left before using the keypad. I asked why didn’t they simply tell me that over the phone? He shrugged his shoulders and charged me $100 and was here under 5 minutes. Left me with a bad feeling about this company.

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  Response from the owner

  Sorry this left a bad feeling with you, we certainly don't want to leave any of our customers feeling that way. Unfortunately it can be hard to pinpoint an issue over the phone in these situations. I know it can be frustrating to have to pay a $90 service call for such a simple fix but we do still have to charge for coming out there. We do have multiple locations around Austin though that we can service your safe at as well if you would prefer to bring it in should another issue arise. Sorry again for the frustration, we really do appreciate your business.

• D

  Daniel Hernandez

  5.0

  Local locksmith with hundreds of key options. Got replacement/backup keys made for my RV here since lowes could not copy two of the three keys needed for the RV. Also they sell the door scope, the best way to check who's at the door without getting all squinty. It's price and requires a bigger hole in the door but is SO worth it!

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