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Johnny The Locksmith - Richmond VA

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KeyMe Locksmiths

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This page presents information about City Locksmith in Glazebrook, Henrico, VA. Gather information of the nearest locksmith to you like opening hours, addresses, phone numbers.

City Locksmith in Glazebrook, Henrico, VA | Instant Locksmith

City locksmith came quickly and we’re very courteous.  I highly recommend!

He was very quick and professional plus the prices are amazing! So grateful.

These guys are awesome.  I had a problem with my key fob and my car was stuck in anti theft mode. Tried every method Google had to offer with no luck. After calling another local locksmith and explaining my issue I was told there was nothing he could do and was rudely dismissed. Not with these guys. Super helpful on the phone and was there within 30 mins. My locksmith was thorough, knowledgeable and extremely friendly throughout the whole process of cutting a new key and programming the new key fob; which only took about 20 minutes. I'd highly recommend City Locksmith!

I locked my keys in my car. I'm 25 minutes away from home, where my spare keys are located. It would've taken me 50-60 minutes to get my spare key and return.

Therefore, I contact this business and gave them  the information requested. Joey called me and gave me an ETA of 15-20 minutes at 12:13 PM. I'm thinking, "okay, they will be here before I can get home and return."

I later called him at 12:31 PM to follow up with him. He insisted that he was 2 minutes away. That 2 mintues turned into 6 minutes. I called to follow up and asked his exact location to determined how close he was, as he had lied to me and said he was 2 minutes away.

He insisted that he was right down the road two lights away. I told him, if he's not there I'm cancelling. He said "trust me I'm 1 minute away. I have the best prices in the city, I charge you $60. Read my reviews, I'm the fastest around. You can stay on the phone and you will see my van." I informed him he has broken that trust, and if he's not here I'm cancelling, then I disconnect the call after seeing his Van.

So, He calls me  to tell me he's here, as he was about to turn into the location of my vehicle. I said okay I'm here, disconnected our call and came walking towards him. He then, speeds away and when I called to inquire why?

He tells me I cancel the request so he left. It's now 45 minutes after his ETA. I'm thinking, "What type of business is this? I should've just went home."  He turns around, came to the car and asked me have the company given me a price? I told him no. He told me it's $75 flat rate. I asked him what happened to the $60 rate. He stated since you was impatient and stated you would cancelled this is our rate.

I said okay, lets get the keys out of the car. He opened car door. Then asked me will I be paying Cash or Card. He came with no receipt book or gear visible. I told him card.

He said, "okay my supervisor is in the phone with me he will take your payment information over the phone" Then, attempts to hand me his phone. I told him I refuse to use his phone to give any of my payment information.

"Supervisor" then calls my phone from a private number not stating his name or any company he's representing.  It was just all around bad customer services, lack of earning the client's trust, and suspicious process. So I called the local number and thank God Michelle was able to deliver exceptional customer service.

Although, I'm thankful for Michelle, I will not use this business in the future and do not recommend their service until they work on integrity, honesty, and customer service.

City Locksmith
Glazebrook, Henrico, VA

City Locksmith Reviews

4.7 stars based on 89 reviews

Map & DirectionsDirections

Nearby Locksmith Services in Henrico

City LocksmithGlazebrook, Henrico, VA

City Locksmith Reviews

4.7 stars based on 89 reviews

Map & DirectionsDirections

Nearby Locksmith Services in Henrico

City Locksmith
Glazebrook, Henrico, VA