Locksmith

Certified Lock & Access
Germay, Wilmington, DE

4.7
(29)Check map
  • Phone:
  • +1 302-383-7507
  • Website:
  • https://www.certifiedlockandaccess.com/
  • Address:
  • 3 Germay Dr, Wilmington, DE 19804
  • Reviews
  • Map

Certified Lock & Access Reviews

4.7 stars based on 29 reviews

Featured Comments:

  • K

    Kyle

    5.0

    Stephen got to my home around ten minutes after my call and quickly got us inside. Courteous, friendly, and affordable. Can’t recommend him enough.

  • C

    Cristina Lambiase

    1.0

    I had my locks re-keyed, ran to the store and when I came back I couldn't get in my house. I had to wait almost two hours for Steve to come back and try to fix the problem. (Take note that he is their ONLY technician!) After taking the deadbolt apart and putting it back together 3 times he stated that it was shot and needed to be replaced. "It just happens with these Quickset locks." He stated that he would have to overnight order a new one because he didn't have any in stock, but that he'd take care of it. An entire week went by before and I finally called to see what was happening. The secretary was confused and said that the job had already been invoiced. "Did we not finish?" Deep breaths on my end! When I gave my address and said I was the customer whose lock didn't work a half hour after re-keying and that I felt pretty sure she should remember me since it was her who took my distress call, she suddenly remembered, put me on hold and came back on the line saying they'd be out the following day between 10-11. I asked for an earlier appointment since I work midnights, but 10-11 was my only choice. I stated that I couldn't help but wonder WHEN anyone from the company would have gotten around to calling me, since a week had passed and I had to follow up with them! I even gave them the benefit of the doubt over the weekend and finally had to take action on Wednesday, a full week later. I would not recommend this company to anyone, ever. Customer service is obviously not their forte.

  • D

    David Janvier

    5.0

    Hands down the nicest and coolest guy, my mothers door handle fell into pieces. Stephen came out on Christmas Eve at 930 to make sure the door was fuxed and she was safe. If google offered more stars he would get them.

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