Casey Lock and Key
33rd, Bentonville, AR

Casey Lock and Key Reviews

4.3 stars based on 111 reviews

Featured Comments:

• M

  Marc Naples

  5.0

  We have used Casey to do everything from make extra lock keys to redoing all of the locks for our building. They have made me tons of different set keys for departments and master keys. They are super fast at what they do and will come out to you with everything they need to get the job done. The last job they did for me was over 50 rekey jobs and took them no time at all. Price for what you are getting can’t be beat.

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  Response from the owner

  Thank you for the kind words and repeat business.

• M

  Mark Welsh

  2.0

  The single most unprofessional business I've encountered in NWA. He told me I was "taking his profit" by buying a key online and asking him to cut it. Alas, since every other locksmith I've talked to has been similarly (but not nearly as) disgruntled I didn't have a host of choices, so I continued to solicit his help. This was a mistake. When I showed up he would barely make eye contact and directed me to wait in his office (shed in his yard). I mentioned that I forgot to bring the original key, an obvious mistake on my part, to which he replied "then how did you get here?". I guess he didn't stop to consider I could have driven a different vehicle to his business (house). I informed him of this and he looked away and said he would need the original to make a copy. I said "oh I hoped maybe you had it in a database or something" and he replied simply "no database" without looking up. I left and immediately came home to write this review. When you read this, owner guy, I hope today is the day you learn to adapt your business to modern times instead of cursing those of us who choose to save money. Since that is unlikely, it might be a better idea for you to just refuse to cut these keys and avoid ruining people's faith in humanity.

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  Response from the owner

  Most all of this is untrue, but I was working on another car at the time and asked him to wait in our shop (not a shed). You asked if I needed a key to copy and I said yes. I assumed that you had a key with you if you drove the car here. I apologize for being a little short, but I was right in the middle of trying to program a key for another car and I could not give you my full attention, which is why I asked you to wait inside. I never said you were taking my profit (although if you buy a key online that is true). Sorry for your experience.

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  Matt Stratton

  5.0

  It's readily apparent that this company is in high demand.. I witnessed 3 calls-in during my 15 minute visit. It would appear that the company is operated from a shop in the front yard of a residence, and it's basically a testament to the exponential growth of NWA commerce this decade or so.. Also the man manning the helm is a testament to professionalism within such hectic circumstances. At no point in time did I doubt that my matter was being dealt with from a place of attention to detail (wire brushing of cut key prior to trial, for example) and I even overheard him refer someone to another locksmith who was presumably closer to their locale, affirming that this man is interested in providing efficient/effective service, and has no desire to string you along. Basically, dude's got plenty of business, and if you clearly communicate with him I get the sense he'll clearly communicate with you. Oh, and the chipped spare he cut me was $5-$10 less than any of the 4 businesses I sought quotes from. 👍👍

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  Response from the owner

  Yes, our area is growing and this is causing all service companies and almost companies to grow along with the population. Thanks for the detailed review and I am glad we got you taken care of and that you were pleased with the price. Come back anytime.

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