Call Charley Roadside Assistance And Locksmithing
Welshire, Upper Marlboro, MD

Call Charley Roadside Assistance And Locksmithing Reviews

4.7 stars based on 25 reviews

Featured Comments:

• S

  Sara Simmons

  1.0

  I lost my house key and called this company to get me in the house. Mr. Ken came and it took 3 hours to get the locks off. Another hour to put a new lock on. He incorrectly installed the locks twice before getting it right. He left my door looking like this (see below). He said it was bc I had larger locks than he replaced it with and said nothing was wrong with it. I could see through my door. He said he would put a plate on my door to hide the holes, but covered some of the damage with putty instead and then told me to paint the door myself. Then offered to put the bigger lock on after I pay for them. The reviews I read are not the experience I had.

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  Response from the owner

  The client was locked out of her home, she stated that she was on furlough from the federal government. I did my best to make this job cost effective by giving her free locks. We as policy do not pick locks because this process damages the internal parts of the locks and they end having to be replaced. Therefore we replace them on the out set. The original locks on the door were very good locks and took much effort to remove and the outer bezels were larger than the free locks that were the replacement however if the customer were to purchase the original lock set they will install perfectly and all would would go well. There was no damage to the door. My locks outer bezel were just smaller in size but still worked well to keep this family safe. They just did not cover the surface the more expensive lock did. I put putty in the small space to keep air from entering and one would any joint in building. Putty does not come in exact colors, so if she wants it painted I feel that it is not my job to do so.I also offered to install the replacement lock set free as a customer service when the she could purchase it. I proudly serve my neighbors and have for 15 years look at the other reviews this is an anomaly. I refuse to say anything bad about a customer but I think that she has not understood what has occurred. The pic is just what I stated the Schlage locks bezel covered all of the mess as it did prior to my service. I made less than $80 On this job and I'm sorry I took it.

• J

  Jonathan Barone

  5.0

  I had lost my only key fob and was locked out of my car with no way to get back home. I was seriously stressing about being able to get home, especially with it being a Sunday and most car dealerships being closed. Kenneth was able to get someone out there to help me out, and in an hour I was driving home. He was professional, courteous, and very communicative (which I find can be a rarity in this business). He was able to get me a good deal, and more than that, he was able to give me peace of mind in a very stressful situation. Hopefully, I won't have to be in this position again, but I know if I am in a sticky situation, that I found a reliable person to call. Many, many thanks!

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  Response from the owner

  I am so glad that we could help

• K

  Kenneth Holmes

  5.0

  he changed the locks in my rental property and gave me the locks free. He he just charge for labor. what a great deal. I will always Call Charly. I lost my keys. Charley arranged for his locksmith to come out and make me one. But, they had to buy codes and Ken paid for this personally. He is a good Christian man. I love this company. My insurance company called me to tell me Call Charley is on the way. Upper Marlboro is 30 minutes is about 45 minutes from my location. Well Charley pulls up to help 8 minutes after the call. It was dark cold and i was not comfortable, charley calmed me down and changed the tire. He was so nice and understanding a real gentleman. He said I have daughters and would want them treated the same way if they had a problem. Awesome service

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  Response from the owner

  You are the best! Thanks for using our service. I hope to see you again under better circumstances. At the supermarket or gas station, but if you need me I'm coming.

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