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This page presents information about Austin's Auto Advantage in Thatcher, Safford, AZ. Get detailed information of the nearest locksmith to you like opening hours, addresses, phone numbers.

Austin's Auto Advantage in Thatcher, Safford, AZ | Instant Locksmith

I've taken all of my cars to Austin's and they've always done a great job. I've gotten tires from them, oil changes and much more. They've never disappointed me in customer service or general service. Great place to take your car too!

First, They lied on the phone about the costs of a diagnosis. Charged me twice as much when I was about to head out the door. Said they wouldn't even touch the car until they ran tests which I already had codes for. Was like, alright no big deal. Guy offered me a discount the next time I came in, but only took $20 off that final purchase so that was a joke.
Second, The part they said didn't need changed ended up damaging other parts to my vehicle which is now gonna cost me way more than it would have had they not lied about the quality of the original part that had issues in the first place.  They charged me to replace one part but my problems continued after.
DO NOT go to these guys. Complete money scam. They will run you around making you clueless trying to syphon you from everything you have.

DON'T GO HERE. I went in for a simple oil change and brake light replacement. A bit after I paid and left, I noticed they hadn't reattached one of the tail lights properly (see picture), and it looked like my hood was still popped. Turned out that they had actually left an oil filter wrench under the hood of my car (see picture), which could have easily fallen into the belts and caused catastrophic damage.

When I went back and asked for a refund, the guy said there was nothing he could do because "the work had already been done" and then insultingly offered 10% off my NEXT oil change. I will never be going back, and would not recommend to anyone values the safety of their vehicle.

It's unfortunate that you didn't have a pleasant experience.  Yes a tech forgot his pliers under the hood but no way would they have ever made it in the accessory drive belts or moved for that matter the core support and hood would have left them in place. Second you were told the grommets holding the taillight assembly were worn out and would not hold the assembly in place. You sir want a refund on a full synthetic oil change and bulb replacement because a tech forgot his pliers? I don't know what you have been smoking but you are crazy. As far as the worn out grommets that is on you too, kinda like the tape you have securing your exhaust system up..... go scam someone else because you are a joke much like your car.

This is the worst shop I have ever used, they'll lie to you in person and on the phone. When in for an ac problem was told it's ready, picked it up when to car wash. AC still not working went back, compressor faulty out the box. They proceeded to put another faulty one in. Thrid one  now and programing ac had black death according to them. If so it's due to the faulty part put in system by them. They don't honor work or word. Now this man replies with more excuses why they didn't complete the job they were paid for. Just ask around about them, I wish I did more research and not a random recommendation. He failed to mention they tried to clean lines.

I'm sorry you are still having car issues. But there is definitely more to the story and definitely not lies. Yes you originally had a system replaced that failed and the warranty replacement was dead out of the box. But you are neglecting to mention that you didn't allow us to clean the metal out of the system properly because you chose not to spend more on the vehicle because you said you were just going to get rid of it. As far as the programming it had to be done to try and make the system functional after you personally replaced the control head and didn't program it. I informed you it didn't matter whether you took it to Chevrolet or we did it but it needed to be done. I even encouraged you to take it to Chevrolet because we would have to sublet them. I understand your frustration but we did the best given the situation and the permissions you granted us to actually perform our job. And you were told we would gladly warranty the parts we had installed but you wanted us to warranty items that you had never purchased and became upset when we told you that we couldn't because we had never sold or installed the items. Hopefully everything works out in the future with you and your car.

When I first drove cross-country to AZ in October 2021, I had some concerns about my car. I went to Austin’s to have them look at the tires, and they told me they’re splitting in half. My family advised that I should go ahead and replace them; so we paid over $500, including the warranty.

On the day after my new tires were installed, the tire light came on. There was a nail in my tire. I went back to Austin’s, and they patched it. Then twice when the weather changed and light came on again, I had them put more air into the tires.

In December, I figured I needed an oil change, so I scheduled one. They texted me a report on my car after the service saying I needed an alignment in the future. Fast-forward to March and I’ve scheduled it. It was going be about $100. After about 30 minutes, they told me that I did not need an alignment; what I really needed was both motor mounts, costing $500 total. Although I thought that was a lot, didn’t want engine issues and I asked if they could order the parts and the young man said “When you’re ready to get it done, call and we will order the parts because otherwise they might get lost in the shop.” AND they charged me $20 to tell me that, even after they were the ones recommending the alignment.

I decided I was going to get a second opinion because things just haven’t been adding up. Something just felt off. I ended up googling reviews on Austin’s Auto, which solidified my feelings; not only from the complaints, but also the way the owner responded to the complaints. No apologies, it’s always the customers fault. So unless you give a good review, he is completely rude.

I took my car to another shop and I told him what Austin’s said, then I asked him if he could check. When he was done he said “you don’t need motor mounts, they’re still there and you don’t need an alignment.”

I can no longer in good conscience recommend this ‘business.’ I’m very surprised that such a small-town place like this in Safford would respond to their customers in such an unprofessional, childish manner. Not only that, but they straight-up lie about the parts needed. I guess they’re trying to make a quick $500, like anyone just has that kind of money to waste.

Stay FAR, FAR away from this place if you value honesty, integrity and your vehicle.

Austin's Auto Advantage
Thatcher, Safford, AZ

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Austin's Auto Advantage Reviews

4.1 stars based on 166 reviews

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