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KeyMe Locksmiths

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The Flying Locksmiths

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D.R Davis Lock and Safe, Inc.

This page presents information about Advantage Locksmith Portland in Durham, Portland, OR. Collect contact information of the nearest locksmith to you like opening hours, addresses, phone numbers.

Advantage Locksmith Portland in Durham, Portland, OR | Instant Locksmith

I needed a laser cut RFID key copied on a newly purchased late model F150 and checked with multiple places before calling Advantage. The receptionist took my information and called me back promptly to say they could copy the key. I went to their store location and after the technician examined the key and vehicle he determined they would need to order the type of key in. They were friendly and they technician who helped me gave me information on the after market alarm system installed but not activated on the vehicle. I declined the mobile service as the vehicle was going to a coworker who lived outside of the Tigard area (extra fee for the distance) but was not charged for their time. If I need a key made in the future I will check with Advantage as I found them to be knowledgeable, honest and efficient.

They made my experience much better than the dealership and cost was much less too! Come here if you need a new car key. PAINLESS! See Al, he will take great care of you for anything lock related.

So frustrated with this company!  When we called them, they offered to send someone by 2:00pm.  Then it was pushed to 5:30.  Then after not hearing anything by 8:00pm and multiple calls and texts, they said the next day would work.  THEN, we heard that they aren't sure they can help us at all!  We would have called another company if they had told us they weren't able to do this job, instead we wasted two days waiting and then finding out they weren't sending someone.  Every time we called to check in, we had to repeat the vehicle, address, etc. and start over.  So, some sort of issue with their overall "ticket" system.

As we Apologize for your overall experience we really don't have your information in our system and believe you might be mistaken us for someone else.   please call our customer service number and our manager will assist you in receiving full service to your complete satisfaction.

On June 5th, 2018 a technician from Advantage Premier Northwest Locksmith, named David, came to my business location to evaluate my two storefront doors and to make a recommendation for securing the doors with coded door locks.  He suggested a particular set of locks, which he would have to order, and he would then return to install them. I agreed to pay for half of the cost of the locks and installation as a deposit on the lock order on that date.

On June 19th, David returned to install the locks, but, instead, he destroyed the door frames and left the building unsecure.  His first error was that he purchased the wrong locks for the doors.  When they did not fit in the door frames, he advised a retro-fit of the door stops. I approved this based on the assumption that his proposed retrofit would complete the installation of secure door locks. However, the retrofit did not work. It left a 1/4 inch gap all along the vertical edge of the doors.  David attempted to further retrofit the door stops, leaving a hell of a hatchet job on the door, and, ultimately, the retrofit still did not work.  The locks were not secure - anyone could easily open the door with a putty knife!

I complained about the locks being unsecure and the hatchet job on the door frames, but David said there was nothing he could do and could not fix it.  I repeatedly asked to speak to his supervisor, but he insisted that he could not let me speak to the owner of the company or anyone else at the company that could resolve the issue.  He made repeated calls to the owner on my behalf to request a refund or suggest a solution, but the owner refused to speak with me or give David authorization to refund my deposit.  David further informed me that he could not make the door locks work on my doors.  He stated that he does not have the ability to source a new door stop, the skill to machine metal the door stop to fit the locks he recommended, nor does he have the tools to do it even if he knew how.  He refused to take the locks back and order the proper locks for my doors because he didn't know of any lock that existed that would work for my doors.  He did not complete the job and refused to do anything more to fix it.  Our agreement was that he would install appropriate locks on my doors, which he inspected prior to proposing these locks. Instead of delivering this result, I was left with badly damaged doors that did not lock.

I did everything I could to resolve the matter and to give this company a chance to resolve the matter, but they refused to speak with me, much less fix it or take the locks back and provide a refund.
This was an urgent matter.  My commercial retail space had no locking doors.  After a couple of days of trying to work with David, I called another locksmith to come in and secure my doors.  They installed appropriate locks for the doors within a few hours, and took measurements for ordering new door stops to repair some of the damage to the door frames.

I could find no online contact information to email to Advantage Premier Northwest Locksmith to request that they come get their door locks and provide a refund.  So, I posted my complaint on Yelp, Facebook, and Google.  FINALLY someone from their company (I don't remember who, the office manager, I think he said) contacted me and offered to resolve the situation.  He came and retrieved their locks on June 25th and said that he would refund my deposit if I would remove my online reviews.  Despite this blackmail approach to keeping their reputation clean, I complied with this request and removed my reviews, but they never provided the refund, so now I have disputed the charges with my credit card company and, of course, I have re-posted the full story.

Got locked out of my car and called them for help. They got me into my car. But the customer service was not great. Two guys showed up and the guy in training was very nice. But the guy training him was not polite during our transaction. My wallet was locked in my car so I had to transfer money to my friend so they could pay him. And he gave me attitude for having to wait 30 seconds for that to happen, not the way you treat your customers.

Jason did an amazing job. Even helped me get my car started since it's been off so long

I was very pleased with Amy from Advantage Locksmith. She arrived quickly, she communicated excellently with me, a tenant, while handling a challenging back and forth with home owner and manager. Prices were reasonable and work the work was well done and Amy was very professional with great customer service.

Checked out a few places first and they had stupid rules that didnt make sense. Called Advantage and they cut the keys i needed in less than 10 minutes for less than $20. Great price and excellent service. Would recommend every time! Thanks!

Great service!  In and out to have my original key fixed and got a spare for emergencies.  Price wasn’t too bad either.  He was able to repair my original key so I didn’t have to spend $100 on a new key!

Thank you!!!

Truly amazing work ethic!   I was trying to get another key for my wife's Lexus SUV.   I went to Advantage because they helped me before, years ago; plus the dealership is a little bit too proud of the keys they make...

Advantage worked almost two hours with my eBay electronic key trying to get it to work but to no avail.   They told me to send the key back and would get a key they knew would work.   They called me when the key arrived.  I went there and they spent another hour trying to get that electronic key to work.

When they couldn't get it to work, they sent me to the dealer as the problem seemed to relate to our cars computer.   The dealer was able to get it to work after a hardware upgrade.

My point is, Advantage worked 3 hours on our cars lock system.   They would not take a dime for their work because the key never worked; even though the problem was with the car and not the key. I spent a small fortune at the dealership but never had to pay Advantage for their time.   Super people!!!  I will always go to their shop in the future!

Advantage Locksmith Portland
Durham, Portland, OR

Advantage Locksmith Portland Reviews

4.3 stars based on 286 reviews

Map & DirectionsDirections

Nearby Locksmith Services in Portland

Advantage Locksmith PortlandDurham, Portland, OR

Advantage Locksmith Portland Reviews

4.3 stars based on 286 reviews

Map & DirectionsDirections

Nearby Locksmith Services in Portland

Advantage Locksmith Portland
Durham, Portland, OR