ACR Lock & Key
Coleman, Prosper, TX

ACR Lock & Key Reviews

4.8 stars based on 36 reviews

Featured Comments:

• c

  colin barnes

  5.0

  Jake showed up in a timely manner. Was on site for a minute and a half. Van was unlocked. Previous locksmith from another company was here for 20 minutes and couldn’t do it and left. Great company would highly recommend.

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  Response from the owner

  Thank you for your feedback! We appreciate your business.

• C

  Connor Bybee

  1.0

  Requested to rekey the locks on the house. The locksmith worked for 4 hours. During this time, he complained that the locks on the house were different than he was used to working with. After he claimed to be finished, he accepted a lower than quoted amount for compensation. He quickly left before the work could be inspected. Upon inspection, it was found that many of the locks were now broken and several locks were not even placed back on the doors. The house was less safe than when he arrived. License #B19338

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  Response from the owner

  The person leaving this review is not actually the customer nor the homeowner. He is referring to a call where the customer had very bad locks on her home. We went out to rekey the locks and found them to be off brand locks not even made in the USA that were bought online. In an attempt to help the customer rekey the locks instead of just walking away and telling her that we could not help her, the locksmith tried to work with what she had. The locksmith was there for 4 hours and there was no charge to the customer for our services. Again, there was no charge to the customer for the 4 hours of time spent trying to assist her. The locksmith was given a $40 tip out of pity I suppose for his time. The fact that this review tries to make it look like the customer was not aware of this situation and that the locksmith quickly left is not true. We are a reputable locksmith company and we do not do shady or dishonest work. Once again, there was NO CHARGE to the customer that this review is referring to.

• J

  John Steele

  5.0

  Extremely friendly, called late morning and were able to schedule me for a couple of hours later. Needed my back door latch replaced, and the door was stuck closed. Was able to fix it without a problem, and even installed some good long screws he had to replace the stock short ones on my front door’s deadbolt striker plate while he was here, no extra charge. Would absolutely use them again if/when I have a need!

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  Response from the owner

  Thank you for your support and feedback. We value and appreciate our custommers.

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