AAA Architectural Hardware Locksmiths
46th, New York, NY

AAA Architectural Hardware Locksmiths Reviews

3.9 stars based on 30 reviews

Featured Comments:

• Q

  QX Roper-Sirvent

  1.0

  Came in to get copies of keys made and purchase a few combination locks and the guy was incredibly rude and practically told me that he didn’t have time to assist me in getting the correct key... He seemed annoyed and was taking it out on me. I was in the store for 6 minutes for something that would have taken less than 10 minutes to do. I would have gladly come back at later time if needed. The store wasn’t busy and only had one other customer.

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  Response from the owner

  Sorry you had this experience. We happen to be quite busy company wide and are a little short staffed. Thank you for stopping by.

• S

  Sakinah Black

  2.0

  Went there to get a few keys made and I was attended to immediately. My keys were made in a matter of minutes. An older man identified himself as the owner and an 'American Jew' and also mentioned that he has been there for close to 40 years. We started off having a good conversation BUT his racial under tones was unacceptable! There was no need for me to hear how 'Blacks or African Americans' had no business being in 'that area' in the 40's and how it was a 'taboo' and unacceptable if there were interracial marriages. This all after I mentioned that I was in an interracial marriage. Of course he said this with a smile on his face, so that I wouldn't get offended, but none-the-less, I was a little upset but kept a smile on my face and kept my cool. Sir, some advice, just greet and serve your customers like you started doing. NO ONE wants to hear how 'we" wasn't accepted in your work neighborhood 40 years ago! I'm not sure why you would even say something like that? Where did that come from?? It was totally offensive and I didn't need to hear this on my lunch break! I hear a lot of this nonsense on the news daily from enough bigots. You had NO idea who I was or if I had different nationalities within my own family. Just make the keys and keep it professional. Never talk politics and religion at work or with customers. You are an older man and should know better! I'm giving 2 stars because the service was quick, but was served with a bit of prejudice that was unexpected and DEFINITELY not welcomed! I would not recommend this locksmith for this reason.

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  Response from the owner

  I am so sorry for this. My father enjoys talking to everyone who walks in the store and there is no excuse for him to make you feel the way you did. I can assure you he means no harm and in his attempt to make you feel welcome and talk about his experiences this indeed went in the wrong direction. I fully understand why you would be upset. I do hope you will accept my apology. If you ever need anything in the future, I hope you will return and we will make sure this doesn’t happen again. Again my most humblest apologies. David Brown

• A

  Andrew Hodges

  1.0

  Extremely rude, not helpful. I suspect this business won't be around long if this is a typical experience. Called in to ask about a specific pivot hinge. I asked if they had it in stock and if I could come take a look at the hinge - I need a bunch of them for a tight-space application. Over the phone, the guy demanded I buy it before looking at it because he "didn't have time" for someone who wants to look. Guess I'll look and buy somewhere else.

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  Response from the owner

  Thank you for taking the time to post about your experience. We are a 90 year old business that caters commercial & industrial clients. We are not set up as a showroom for you to browse through products. We suggested you look at the catalogs that are available on line which have templating and dimensions and tolerances. Obviously that’s not what you wanted to hear. So thank you for posting this review and good luck in your search. Check back with us in 90 years, I suspect you won’t be around either.

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