A-AbraCadabra Lock Service
Exchange, Akron, OH

A-AbraCadabra Lock Service Reviews

4.6 stars based on 127 reviews

Featured Comments:

• A

  Allen

  5.0

  A few years ago my uncle gave me an old motorcycle without keys. I took the ignition switch off and took it to Abracadabra. They made two keys just by using the ignition. I can't remember how much it cost, probably under $20.00. Last week I bought a used Xterra with only one key. I took the good key to them and they made a duplicate for about 1/3rd of the price the "stealership" wanted. I hope Abracadabra stays in business a LONG time!

• S

  Shaun S

  5.0

  John came out after I called AAA because my little one lost my SUV key. Very professional and nice and got my vehicle opened up and keyed quickly. Highly recommend for any key services!

• V

  Valerie Bland

  1.0

  The service I received from this company was very unprofessional and rude. I would went with Pop-a-Lock, like I did before, but their voicemail was on and we needed this fixed immediately. They were always very nice and professional. My husband needed his locks replaced on his truck, so we called Abracadabra who quoted to us $96 to replace the locks and remote on the key. He gave them his phone number to call him when they receive the part in so we can bring the car down. They called in the next couple of days to inform us that they have the part in. We brought the car in less than an hour later to get it fixed. We dropped the car off said it would take about 2 hours to fix. Now, we dropped it off around 12:30 pm, it was around 4:00 pm when we went back up to check on the car. He said that they were still working on it due to people coming in and interrupting them. I felt that was very unprofessional to say, because this is a business and people will come in all the time during business hours to get their cars fixed, they made it feel like you, as a customer were bothering them, but they wanted to take the money. So we left, waited another couple hours no call or anything. We wanted to know what was going on. So we called back, they said that they tried to call but there was no phone number or name left. I informed them if that was true how were you able to contact me when the part came in. They denied everything, acted like we were lying and nuisance to them. Even when we quoted the price in the beginning from what they told us it was $96, then they denied that they told us that and said that they never would of told us that. Again, they made us feel like it was our fault and we made up the price. I feel if someone is new working there, go check with the manager for the correct pricing and own up to your mistake, but don't put it on the customer like it's their fault for the errors your company is making. Also, they were rude with my husband, he voiced his opinion on how they were unprofessional and rude, so my husband told them he's going to report them to the BBB, they said do what you got to do. That's exactly what we are doing. Dealing with this company, they used to have good customer service and they were very professional at one time, but not now.

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