Pensacola Lock and Safe
Langley, Pensacola, FL

Pensacola Lock and Safe Reviews

4.6 stars based on 110 reviews

Featured Comments:

• S

  Sean Gallagher

  4.0

  Edit - 4/16/29: After I posted the original review, the owner reached out to me about the job that was done. He indicated that I should have been told about "beauty plates" that are installed behind the locks to cover the damage that is done when removing difficult locks. He offered to order them and have them overnighted so that he could have them installed while we were home. In fact he succeeded in making this happen and the result is very satisfactory (see image with plate behind the lock). So I have increased my rating by two stars and I say "Thank you" for your response. Original review: I am not impressed. The price for a home visit and replacement deadbolt is reasonable enough and they came in a very timely fashion. But I think the job was done poorly. The aluminum door was left pretty marred and I took 20 minutes vacuuming the metal filings out of the indoor-outdoor carpet from drilling out the lock. The tech did offer to vacuum - I said I'd take care of it - but I think that experience would have suggested to put something down to catch these filings rather than letting them fall into the carpet. Also, torquing the lock with a 10" screwdriver, one should expect that it is going to damage the door as it did. So, I have a new lock costing over $125 but I also have a door that looks worse for wear than it did before the job. I'll look elsewhere if I have to get another lock repaired.

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  Response from the owner

  Sean, Thank you for bringing this to my attention. It looks like we were called out because the lock was seized and you could not get the door open. The new lock appears to be a little smaller than the hole in the door. We have a simple solution to this that I believe will make you happy. There is a round beauty ring made to go around the lock. I will give you a call to discuss. Thank you for letting us know!

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  Charlie Vogel

  4.0

  The trunk on my Road King is locked. Yes, I managed to drop the key and leave the parking lot. Not finding the key after searching, I contacted P'cola Lock & Safe. I was assured by the person that answered the phone that it would be no problem to pick the lock and make a new key. I traveled 45 minutes through traffic to their shop. I was informed that #1, the machine to make the replacement was down and #2 the pick needed was broken also! Had I been told that on the phone, I would not have been in their shop to begin with. I was assured that the tool might work and they would try. After repeated attempts, the lock bezel was scratched through to the brass and still locked! A second locksmith at another business attempted to pick it with an identical pick and determined the lock was damaged internally and drilling was the only option. They refused to attempt that, fearing additional damage to the trunk. Back to P'cola Lock & Safe we go. No dice. I was told by the employee who attempted to pick the lock that they would "make it good". Trunk with clothes and meds is now in their possession awating their "lead locksmith" to assess the problem at some undetermined time after 11am TOMORROW morning. So... We had a receptionist that gave out bad information followed by two employees who chose to knowingly use a broken tool to attempt a repair. Not sure that's good business. This is only a preliminary review. I will update as the situation progresses. UPDATE As you can see, the rating went from 1 to 4 stars. The only reason it's not 5 stars is that there was an issue to begin with. To the good, they called the next morning bright and early (8:15 and 8:34am) to tell me they had the trunk unlocked and I could pick it up. They did indeed have the trunk unlocked with the lock lock disabled. I can still latch the lid, but not lock it. The manager offered offered several options and we settled on ordering a new cam and shipping it to my house. All of the other issues were resolved. Overall, the manager took a difficult situation and worked with me to a satisfactory solution. Would I use them again and recommend them to my friends? YES! Thank you Pensacola Lock and Safe!

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  leslie Nelson

  1.0

  Because of a change of my situation, I was told I would be able to get a refund. I never received it, then I tried for 2 weeks to get the manager to contact me, and she would not. Very disappointed. I need additional keys made and I will use someone else. I do not recommend this company.

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  Response from the owner

  We are so sorry for the delay in your refund, I was out sick with a terrible virus and could not come in to the office. Your refund should have been received. Again, we are so sorry for the delay.

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