KeyMe Locksmiths
16th, Ames, IA

KeyMe Locksmiths Reviews

3.9 stars based on 33 reviews

Featured Comments:

• C

  Calvin Carlson

  4.0

  Good idea and cool technology, since it seems that most hardware stores don't have anyone to cut new keys anymore. Kinda pricey for what it is (about $2-3/key - more if you want a fancy design), but my keys I had copied seem to work good and I'm sure once they are worn in a bit they will really work well. One suggestion for the "KeyMe" folks if you're listening, maybe warn the customer how long it is going to take for the machine to cut the new keys you want. I ordered 5 keys, and it took a good while (idk, maybe 2-3 minutes a key) to cut out. This isn't really a big deal at all, I guess I was just expecting it to a be little quicker. I felt kinda awkward sitting by the machine for 15 minutes, and also felt like I couldn't leave and come back since they were keys to my house.

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  Response from the owner

  Hi Calvin, thanks for your review. We would love to hear more about your experience with our key copy kiosk, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our service team at (855) 343-5776 or email at [email protected] with any further suggestions you wish to share. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• V

  Victoria

  1.0

  Tried to call when my friend locked his keys, wallet, and phone in the trunk of his car. They said they needed a card on file and told me many times they they would not run the card till the service was completed so we could put my card down then calling back and giving them his card info once the trunk was open. I gave them my card cause they said they need one on file to send a lock smith, but then tried to immediately run my card(kept telling me the card came back declined, I don't normally keep much on it to make sure this kinda thing doesn't happen) when they told me that they don't run cards till after the service is completed. I don't recommend them unless you expect to be lied to within 5 minutes, my whole conversation with them was about 10-11 minutes long.

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  Response from the owner

  Victoria, thanks for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• D

  Derek Seward

  1.0

  Service is terrible! I called to have a car key reprogrammed at 5pm. I waited 3 hours and still had no correspondence with the technician once, they sent me 3 texts to call the office phone number, which is subcontracted out. You do not deal with the actual technician, it’s a 3rd party. So after 3 calls and being on hold for 30mins with no contact back from the technician I’ve finally given up and will be using a different service.

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  Response from the owner

  Derek , thanks for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

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