KeyMe Locksmiths
Telegraph, Bloomfield Hills, MI

KeyMe Locksmiths Reviews

4.5 stars based on 54 reviews

Featured Comments:

• M

  Marc Roland

  5.0

  Received the keys quickly. I was a little reluctant to order from a machine that did not stock the odd black key I needed but it turned out great. The keys all work.

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  Response from the owner

  Hello! Marc, thank you so much for taking the time to leave us this amazing review. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• D

  Deb Creech

  4.0

  I agree the machine wasn't the most friendly, but after figuring it out was happy with the experience. Keys worked great.

• T

  Troy Peterson

  1.0

  I would rather spend time promoting phenomenal service than discrediting a business but my experience with KeyMe Locksmiths was AWFUL!!! They contract with third parties and you are not given a quote upfront. The guy who responded to my request started out nicely enough but it went downhill quickly the longer he was at my property. The quotes were different for each lock (I can understand different jobs require different pricing) but they fell in a wide range, it seemed. He agreed to take the job for three locks but began muttering when the job lasted HOURS. He said the first lock should last about 30 minutes but it went over an hour. Payment options were not discussed upon booking this appointment, or upon his arrival, so I was very surprised to find he accepted cash or there was at least a 9% processing fee on credit cards (no checks). He didn't indicate up front that I would require almost $400 cash or pay almost $40 extra to use my credit card. He said I could use cash but when I told him I didn't have that on me, he said he'd follow me to a credit union. Sorry, not sorry, but I wasn't letting someone follow me to my credit union. I called KeyMe and they were NO help. He was rude and followed me in my driveway as I made calls to try to resolve the payment issue. My call kept being transferred and I finally spoke with someone after I forked over my credit card and he was gone. I was not comfortable with his service and would NEVER recommend KeyMe.

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  Response from the owner

  Troy , thanks for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

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