KeyMe Locksmiths
University, Mckinney, TX

KeyMe Locksmiths Reviews

4.5 stars based on 12 reviews

Featured Comments:

• J

  Jacob Petriella

  1.0

  I called KeyMe because I lost my keys and wanted to know pricing, and if they were able to make me a new key for my vehicle. After they answered the phone, I told the representative my situation and inquired about whether or not they could in fact make a key for my vehicle along with how much such services costed. She replied with, "Yes, we can make a new key for your vehicle." And with pricing I was told that "the locksmith would provide [me] with a price afterwards, but it would be a $29.00 service fee plus parts and labor". About this time, I found my keys and told the representative I found my keys and did not need a locksmith keeping in mind that I never asked for a locksmith to be sent to me I was just calling places looking for pricing information. She continued trying to get information from me, so I said again "I don't need a locksmith", thinking maybe she didn't hear me. The representative asked why I no longer needed a key and I restated that I had found my keys while we were talking. She confirmed with me again if I still need a locksmith which I didn't, then she thanked me and hung up.Which you would think was the end of the story, right? After we hung up the phone, about 5 minutes later, I received a phone call from a locksmith saying that He was informed I needed a locksmith, in which I replied "No I don't, I told the lady on the phone that I didn't need one I found my keys while talking to her." He said, "okay, thank you", then hung up. Now everything should be done... About 30 minutes passed and I started getting lots of calls on my cell phone, two different numbers, back to back. That's when the house phone sarted going off, intrigued I decided to answer. The call was from KeyMe, a lady on the phone started telling me I called for a locksmith and have a $29.00 service charge I have to pay. "Excuse me?", I inquired. "You owe $29.00", she replied. "For what?", I responded, I didn't get a locksmith, I told the lady on the phone I didn't need one". "Can I ask, why do you no longer need one?", She asked. Again I said, "because I found my keys". "Well you still owe us a $29.00 for the service fee", she said. "I said no I didn't no one came here and I told the lady I found my keys when I was still on the phone, and didn't need one." She hung up on me. I was pretty stunned that KeyMe was trying to get a $29.00 service fee for zero service. Unless somehow KeyMe charges you $29 for just calling and asking for pricing, which they still don't really give you, not even a ball-park price. I thought this was rediculous and the amount of calls I received. Not only that after speaking to her, as soon as we hung up another person from the same number called, and I answered. The exact same thing, another representative was asking that I pay $29.00, the difference being that when I told her I never got a locksmith and the reasoning being I found my keys. She said okay thank you and hung up. Never asked again or demanded I pay a service fee and was very polite. So TL;DR basically I felt harassed after calling KeyMe just looking for pricing and they took it upon themselves to assume that I wanted them to send someone out and their services. Everything would have been perfectly fine if the forest last I spoke to asking me to pay $29 didn't have such an attitude demanding I pay and that I power then regardless of I used a locksmith or not. All in all it seemed like woke a bit of automation and lack of communication from a call center. This is all assuming but probably not even a call center that uses phones but probably an electronic notification system that just mails out your information to any available locksmiths that have a contact with their company. Or else maybe somewhere between the first and twelveth phonecall someone would have been informed that I in fact did not need or use a locksmith.

  ---

  Response from the owner

  Hi Jacob, thanks for sharing your feedback. We’re sorry you had a bad experience. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. We look forward to speaking with you and having the opportunity to serve you soon.

• P

  Pilla Yuhas

  5.0

  He was exactly what I pictured, and worked well.

  ---

  Response from the owner

  Cilla, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• D

  David Kelley

  4.0

  I ordered 3 keys and they all worked

  ---

  Response from the owner

  Hi David, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, vehicle, and RFID keys at a KeyMe kiosk.