Carl Zipf Lock Shop, Inc.
5th, Columbus, OH

Carl Zipf Lock Shop, Inc. Reviews

4.5 stars based on 193 reviews

Featured Comments:

• E

  Ed Garrick

  5.0

  I have had copies of keys made at Carl Zipf's lock shop many times over the years.The copies always worked in the locks.The service was always friendly,courteous and fast.Just walking into the shop is reassuring that I will unlock some portion of the solutions to my daily needs."

  ---

  Response from the owner

  Thank you for taking the time to leave us a review. We appreciate your patronage.

• A

  Alex Browning

  2.0

  I went here because my neighbor said they made him a new key for his '96 Toyota when it got worn down. I had similar issues for my '98 Toyota so I went to have them make me a new key but I left being told that it's probably the tumblers in my ignition and not the key and they couldn't help me. I drove up high st to ace hardware and they just asked the vehicle model and made me a new key by hand with the old key to compare to. Now I have a fully functioning key that was made in 5 minutes when I left here being told to go to a dealership or contact a automotive key specialist.

  ---

  Response from the owner

  Thank you for your review. We appreciate all feedback, and in this situation as a teaching moment and a way to improve communication. I'm not sure if there was a miscommunication, but we can absolutely make that key, however we cannot guarantee that it will work due to the the ignition tumblers being worn over time. Hopefully we will get a future opportunity to meet and hopefully exceed your expectations.

• K

  Kolby Oliver Jones

  5.0

  This was a fantastic experience for me. I was quoted ~$500 for a door handle replacement from another locksmith company (including $130 for hardware). I called Zipf for a second opinion and I was amazed with their quality, honesty, and helpfulness. They told me that they had the hardware in stock (for $25) and that their installation would be far cheaper than the other business. Not only that, but they offered to show me how to do the installation myself. Rick spent about twenty minutes with me demonstrating the installation on a model they had in the shop and could not have been any more helpful. The entire staff was kind and polite. If I need a locksmith again, this is the place I am going.

  ---

  Response from the owner

  Kolby, thank you for your business and taking the time to write us a review. We value our customers feedback, good and bad. Rick is actually one of our newest team members, so it's great to hear that he provided you with a high level of service. Thank you again, we look forward to serving you in the future.

More reviews (2)