Aubuchon Hardware
High, Clinton, MA

Aubuchon Hardware Reviews

4.6 stars based on 125 reviews

Featured Comments:

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  Julia Wentworth

  2.0

  I never write reviews, but today I had yet another bad experience. When you allow children to run your store, you will get what you pay for. I went in for paint. Knew what I wanted. I went to the paint department and no one was there. So I walked back to the check out. 2 young men were there and I said I need some paint. I got an eye roll and loud sigh. The "kid" said, there's someone over there. So....I walked back to the paint department, looked around and waited. It seemed like an eternity. So....I went back to the counter and said "I'm still waiting for paint " The other "kid" said , "yea, we're kinda busy". All set. I try to shop local, I try to avoid the big box stores, well I know it just doesn't matter. When you think about retailers (that all carry the same thing) what one thing will set you apart?? Your customer service!!! Train your associates better and keep customers. Dismissive, condescending, and agitated associates will chase them away.

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  Response from the owner

  Hi Julia, Thank you for taking the time to write a review. I appreciate your feedback, and I'm sorry to hear that you had a bad experience at our Clinton store. Aubuchon Hardware takes pride in excellent customer service and it's always disappointing to hear something like this. I've shared your review with the upper management team, and this will be addressed with the store sales team. We appreciate your patronage. Sincerely ~ Nikki, Marketing Team

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  C B

  5.0

  The lady who works the paint department is phenominal. She is so good with picking colors for what I need that I will always wait for her shift to get help. She will spend as much time with you as you need. She knows her stuff.

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  Janet Hardy

  5.0

  I came to get some black mulch and they had plenty! Dylan helped with loading of the 3 bags into my car and allowed me to throw out some empty bags in his dumpster! So convenient to me project! Love this place!!!

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